Just a warning to anyone looking to buy a new Hyundai in Florida. I spent 4 days arranging a new car purchase with Crown Hyundai of St. Petersburg, FL. This dealer is about 60 miles north of my home. When we arrived to pick up the vehicle, they refused to honor several of their key commitments. They would not honor terms related to my trade-in (which was being conducted through a third party dealer) and they jacked the finance interest rate up almost 2 percentage points (promised 4.5%, actual they had set up was 6.24%). I did not find out about the interest rate change until we were almost done signing documents - just the loan document was left.

We walked out; Something I am sure they did not expect. I bought my Hyundai the next day from a reputable dealer in Punta Gorda, FL, at a much lower interest rate (4.90%).

I do not want to bore people here with the sordid details, but you can read the full story about what happened to me at http://www.crappycardeals.com. It is a site I built dedicated to this single experience. If you are looking for a new car and are considering doing business with any Crown Dealer in St. Pete, I encourage you to read about it and to be very, very cautious. What you are told may not be the truth!

السادة/ هيونداي مصر

تحيه طيبه وبعد.



لقد قمت بشراء سيارة ماركة هيوندي فيرنا موديل 2009 رقم موتور 129913 ورقم الشاسيه 518181 وقد استلمت السيارة يوم 16/6/2009 ولم تعمل السيارة سوي 435 كم واذ افاجأ باني افقد السيطره علي السيارة وتتجه السيارة من تلقاء نفسها بالاتجاه الايمن غير انها مقتربة من الارض بصوره مبالغ فيهاعلما بانني قد طلبت تجهيزها بالغاز من قبل الشركه ولم اقم بتعبئه الاسطوانه حتي الان طبقا لتعليمات الشركه.



فاتجهت الي مركز الصيانه المعتمد بالطريق الصحروي يوم الاحد 21-6-2009 حتي اجد حل وكان ذلك في الساعه الثامنه صباحا وانتظرت دوري وكنت رقم252 واستلموا مني السياره لاصلاحها وبعد مرور اكثر من 7 ساعات استلمت السيارة وعند الخروج لتجربتها وجدت نفس العطل.



فعدت مره اخري للمسؤل عن اصلاح السياره لاجد حل فقام ببعض اعمال الصيانه وقال لي تم اصلاح موضوع الاتجاه من تلقاء نفسها للجانب الايمن اما موضوع ان السياره مائله الي الارض بصوره ملحوظه فقد نصحني بان اقوم برفعها في خارج مركز الصيانه باستخدام قطع غيار من الخارج. فتعجبت وقبلت الوضع علي ذلك.



ولكني عندما خرجت من المركز فوجئت بالسياره كما هيا لا يوجد جديد فرجعت اليهم من جديد وانا في قمه الاستياء والضيق من سوء المعامله و سوء الاهتمام بالعملاء وقد كرهت السياره التي لم استخدمها سوي ايام معدوده وطالبت مقابله مديري خدمه العملاء م/ابراهيم مصطفي و م/ هاني مصطفي ولكن لم استطع الوصول اليهم حيث ان لديه اجتماع في وقت خدمه العملاء .



وهذه المره نصحني احد المسؤلين عن الصيانه بتغير كاوتش السياره حيث انه نوعيه رديئه ماركه نسر (مع العلم بانه المسلم مع السياره) وان اشتري ماركه مستورده مثل التي يستخدمونها مع السيارات الملاكي

(فتسألت كل السيارت تحمل علامه هيونداي العالميه ) وتحت رقابه جوده واحده بغض النظر عن الاستخدام التي تستخدم فيه السياره فاعتذر لي المسؤول بأنها صنعت في مصر وخاصة لمشروع احلال التاكسي للتوفير من سعرها .

اذا كانت شركه غبور اوتوا لا تستحق التوكيل ولا تحترم العلامه التجاريه الممنوحه لها لما هيا مستمره حتي الان.

هل حتي تسئ لاسم هيونداي العريق الذي تحترمه جميع الاسواق العالميه.



لقد كنت بصدد شراء سياره اخري لابني ماركه سوناتا ولكني كرهتها بسبب سوء خدمه ما بعد البيع التي لا تحافظ علي العميل بل تجعله يندم علي قرار استخدام سيارات هيونداي.



وحتي الان انا لا استطيع التحرك بسيارتي ولم اجد حل ماذا افعل.

هل اقوم باصلاح السياره خارج مراكز الخدمه كما نصحني احد المسؤولين عن الصيانه وبالتالي اخرج من الضمان الذي لا استفيد به (علما بانه من احد اهم شروط المشروع القومي انني لا اتعامل الا مع التوكيل لاصلاح سيارتي).



صوره لهيونداي الدوليه و جهاز حمايه المستهلك و هيونداي مصر(غبور)





محمد السيد السيد

0113666407

[email protected] Gentlemen / Hyundai Egypt

Greetings, and after.



You have to buy a car brand Hiondi Verna Motor model No. 2009 and No. 129913 chassis 518181 was received on 16/6/2009 the car did not operate the car only 435 kilometers While surprised that I lost control of the vehicle and the car moving on its own right, but the trend towards the land amounts Veraalma I have requested the gas processed by the company I was not engaged in the mobilization of the cylinder so far, according to company instructions.



Appealed to the status of road maintenance, adopted 21-6-2009 Asahroi on Sunday until I find a solution and it was eight o'clock in the league and I waited for No. 252 and received my car repaired after the passage of more than 7 hours in the car and took out of the experience and found the same fault.



I went back again to repair the car on the official has to find a solution so some maintenance work and told me that the trend has been the subject of reform of their own by right of either the subject of the car diagonally to the ground, notably advised me that I was sent outside the maintenance center by using spare parts from abroad. Vtjpt on the situation and accepted it.



But when her car was surprised of the Center has provided no new Faragat them again and I'm at the top of resentment and ill-treatment of the narrow and poor customer focus has hated car, which was used by only a few days and called customer service managers interview m / m and Mostafa Ibrahim / Hani Mustafa, but I could not reach them, where he has a meeting at the time of customer service.



This time, one of the officials advised me to change for maintenance كاوتش car as he ماركه Eagle poor quality (with the knowledge that he is with the car) and bought ماركه imported, such as those used with the car Almlaki

(Vtsolt all Hyundai cars, with a global) existence and under the control of the same regardless of usage, which he opted to use the car when I made it official in Egypt, especially for the replacement project for the provision of taxi price.

If the company does not deserve Gbor given power of attorney that does not respect the trademark given to them to come alive until now.

Do you even did a disservice to the name of the Hyundai-old respected by all world markets.



I have to buy another car for my son, but I ماركه Sonata Ltha because of poor after-sales service, which does not maintain the customer, but make it regrets the decision to use Hyundai.



Even now I can not move my car I did not find a solution to what to do.

Can I do to repair the car out of service centers also advised me to one of the officials for the maintenance and, therefore, out of security which is not used by (note that it is one of the most important conditions for the national project, but I am not dealing with the agency to repair my car).



Forms of the Hyundai International and Consumer Protection Service and Hyundai Egypt (Gbor)





Mr. Mohamed El-Sayed

0113666407

[email protected]

Worst experience with Hyundai (Advaith Hyundai, Bangalore):

I purchased Verna CRDI SX ABS. The AC stopped working on the 11th day from the delivery of the car.

The Service Manager showed that the AC compressor was damage and there is no external damage on the car’s body, NOT even a scratch.

The dealer also agreed with the fact that there is no external damage – not even a scratch on the body of the car. There is NO WAY that it met with an accident (even un-knowingly) but caused no scratch or external/body damage!! However the was not ready to accept that it’s the showroom/company’s responsibility to replace the defected part and unnecessary troubled me for 7 days.

Further to my complain mails I had meeting with The Service Manager - He was taking no grantee of what might have happened during that 75km run (the vehicle ran 75 km for registration purpose; please note: RTO is not more than 6-7 km from the showroom)

Further, he had no quality check proof done after the use of car by the dealer’s driver (after 75km run) before the car was delivered to me.

To my surprise, he (Service Manage) had the audacity to say that even if it is his guy at fault and if it was not checked/identified by me – I’m the one who will take the load of the damage.
He very continently says that the showroom’s fault will be passed on to the customer if it was not identified by the customer at the time of the delivery!!

Its not a second hand car that was buying from Hyundai that I should have taken a mechanic to check the car from inside before I take the delivery – but I guess I need to suggest my friends and colleagues to do so if they are buying a Hyundai car!!

I am surprised on how the dealer was not even taking the responsibly or even trying to investigate what might have gone wrong at their end! On top of that he had the audacity to say that as if I have ran over a human being or an animal which has caused the damage!!

I relied on Hyundai for its brand and reputation and I am astonished, on what I have got in return for the money I paid.

After many mails even till today I have still not received any explanation to how/when the damage took place and why the damaged car was given to me!!

The service station replaced the damaged AC Condenser and one more part after 10 days – however what is the guarantee that there is nothing else wrong with the car that will come up eventually!!

I’m surprised that such a used/damaged car was given to me.
I have paid 9.8 lack for this car, I have full rights to know what happened and why was a damaged car given to me?

I wish to complain of an add using kostya tzu (ex boxer) to sell a vehicle (santa fe?) where he and his children use agression to punch and destroy every thing while wearing boxing gloves! I find this "message" disturbing that they use children to punch and hit from the moment they wake up till they get to their destination in the said vehicle.

Thank you.

Lance Richardson

I had given my Santro GLS for 2nd service in DSC Hyundai, Also some repainting work on the scratches on the back door and front/rear panel. They charged extra orbitantly above 10k INR, unfortunate that they have painted only few scratches on the door and other left out and delivered. On delivery interior is full of paints and door lock not working. No final checkup before delivery.

When asked they are saying we only charged for the back door and nothing else. Bad Service and False Commitment.