To Whom It May Concern

This is the second complaint letter that I have written and I am yet to hear back from anyone about it.

I took my car in for a service at Hyundai Sandton on the 4th of May and have had problems with it since then. I asked when I dropped my car off that the back breaks be checked as they were making a big noise every time I pushed the breaks. It was not looked at> When I complained. I was told that I would have to bring my car back on the 9th of May, which I did. I was then told that there was nothing wrong with the breaks. The noise persisted and I had to book it in again on the 11th May. I was given a courtesy car to use for the day and was told that I would be contacted when my car was ready. I never heard anything the whole of the Wednesday and on Thursday afternoon I eventually had to phone myself to see when I could collect my car. I was told that my breaks had been changed and fitted with originals. It’s been about a month and my breaks are back to making the noise, and this time it is even worse the before. I contacted the Dealer Principal of Hyundai Sandton and was told that he would phone me back, which he still has not done. I went to Hyundai on the 17th June and was told that no one could help me at the time I went because everyone was on lunch break and that it was illegal for them to work during that time. I left a message asking that Sean, the man in the service department and the one I had been dealing with the whole time would phone me back on Monday, the 20th June. He still has not phoned me back. I had to phone again and this time spoke to a man in the complaints department named Mervin and was told that someone would come past my place of work the following day and collect my car and take it back to the workshop to have it looked at. I then had to phone again in the afternoon because no one had gotten back to me. I was told that someone would contact me today (22 June) and my car would be fetched and sorted out. I am waiting to see if this is the case today.

I am deeply disappointed with the level of service that I have received from Hyundai and when purchasing a car in the future, I will not be considering Hyundai again.

I would like to gear back from you about this complaint that I have submitted for the second time now and to know what has been done about the level of service at Hyundai Sandton

Sincerely,

Lauren Murphy