Very frustrated with the service dept.

My car(HYUNDAI, 2003 SONATA) had problems with rotars, power steering, and fluid lines on Thursday (7/22) and dropped my car at this service dept on 7/22. The service dept. associate told me to pick my car on Monday(7/26). However, when I visited in on Monday (7/26), the service associate apologized to me, saying that my car wouldn't be ready until Thursday (7/29) because of difficulty in getting the parts. So I patiently waited until Thursday (7/29). On Thursday (7/29) morning (11AM), they told me that they had received my parts. However, they had difficulty time to change my parts. HYUNDAI SERVICE dept was having DIFFICULT time in changing their own HYUNDAI parts.

The service associate told me to wait until late Friday (7/30) or Saturday (8/1) because it was so difficult for them to change their own parts and my car parts were so rusty. The associate also mentioned that I should understand their situation. Who on earth can understand that HYUNDAI service dept just can't change their parts right away and they need more than 2 days to change their own parts. I was so frustrated.

Since I observed that they were hesitated to change the fluid lines at the beginning, I told the service associate to change the rest of them (rotars and power steering) except the fluid lines. Then the associate told me that my car would be ready by 5:30pm on Friday (7/30).

When I shared this story with other people, they said that "RIDICULOUS." and "FUNNY." HYUNDAI Service dept. can't change their HYUNDAI parts. I have been a royal customer of HYUNDAI car over 8 years and never had a problem like this. I think this location (HYUNDAI, HOT SPRINGS, AR) needs a COMPETENT MECHANICS.