Hyundai USA
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Category: Automotive
Contact Information
Oregon City, Oregon, United States
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Hyundai USA Reviews
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Mad in Oregon
July 10, 2011
Widow denied warranty insurance payment
I took my 2001 XG300 to the Town and Country Hyundai dealership in Milwaukie, Oregon 97267 on 7/6/11 at 3:00pm. I called twice to see what was taking so long and was finally told on 7/7 at 4pm the parts were ready to install but the extended warranty insurance was not in my name and the service would not be covered, although it would have been normally. My husband died in 2008. Due to archaic and sexist practices, even though I signed all purchase papers (have all paperwork which clearly shows my name plus my husband’s name as well as on the HPP 4B insurance application papers), the Oregon DMV and the Hyundai extended warranty insurance decided I didn’t warrant having my name on the documents ...so only my husband's name was listed. He dies and now Hyundai won't honor our policy coverage. The Or. DMV sent Hyundai a notice called "title transfer" so their computer shows the car was sold. The title transfer was removing his name and putting on mine. The dealership service agent told Hyundai my spouse died and the car was not sold. They have been servicing the car for 10 years and I am still the owner. They don't care... the computer shows the car was sold. No common sense, reason or independent thought from Hyundai insurance personnel.
I called the Customer Affairs 800# (case #4460974) and was e-mailed a form to transfer the policy into my name. Since we jointly purchased the car and jointly applied for this insurance it should already be in my name! Of course, I had to pay for all the repairs that would and should be covered under the HHP policy as I need to drive my car. I was told by the CS representative at the 800# it will take 45 days after they receive the form and $35.00 to transfer the policy to my name ...and they still may not cover this claim. I also have extended Roadside Assistance good until 2011 (part of a class action settlement from Hyundai many years ago) which is not in my name either.Thank goodness I have AAA… in my name.
I have been appalled by the treatment I receive as a window. The bureaucratic nightmare of putting bills, credit cards, utilities, and property solely//legally in my name is criminal. I believed everything had long been taken care of but I forgot Hyundai ….until the car needed repair again and I was treated as a non-person . This coverage expires in 10/11 so… perhaps… if it takes Hyundai long enough the policy will expire before they have to pay. As I told the CS representative at Hyundai USA Consumer Affairs who assigned me a case number, I like my XG300 very much and was going to buy a Hyundai Sonata when I need a new car...now I will not! This is how widows are treated at Hyundai!
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Richardo
October 12, 2009
Awful customer service
I have had some problems with Withnell Hyundai and Hyundai USA. First, I had an intake manifold gasket fail. Being a retired mechanic, it was an EASY diagnosis. Upon calling Hyundai USA I was informed that the gasket WAS A WARRANTY ITEM! I then called Withnell Hyundai to schedule repair under warranty. I talked to a woman there, on a Thursday morning, who checked into when the repair could be made and the duration of time that they would need in order to complete the repair. She told me that if I could bring the car in on the following Tuesday that they could have it repaired and back on the road by NOON. I told her that was fine and delivered the car before 8:00am on that Tuesday. I was informed then that they would have the repairs completed by noon. About an hour and a half later I got a call that "THE CAR WAS READY!" I returned to the dealer to pick up the car and go about my way. I was informed that they had "ORDERED" the gasket and it would be in the following day. I took the car and went about my way. I DID NOT make any appointment for repair as I didn't have my schedule with me to see when I would be available to try this again! I got a call the very next afternoon that I had missed my appointment for that afternoon! I then had to make another appointment to get the repair done. I made the appointment and got the repair!
About a month went by and the car started having a problem with the wheel bearing on the left front wheel. I again called Hyundai USA and was informed that it was "COVERED BY WARRANTY!" I asked Kenette if she could arrange this repair where it could be done in ONE DAY. She put me on hold and called Withnell Hyundai and made the arrangements for Sept 13, 2007. She was informed that I could have the car there by 8:00am and would need it out by no later than 2:00 pm. She came back on the line and informed me that she had set up the COMPLETE REPAIR and that it would be finished and I would be out of there by 2:00pm. I questioned her about the part being there when I arrived and was told that it would be there before the car was there for repair. I thanked her for her time and trouble, and she asked me to call her back and let her know how things went. I delivered the car to Withnell Hyundai at 7:30am on 09/13/2007 at which time I was asked, "You will be picking the car up at 5:00pm? I answered "NO!" I explained that Kennette had set this up and I was to be out with the repair completed by 2:00pm! The response that I got was that the bearing would not be there until at least NOON! I told him that I could not waste 4 hours of my time waiting for a part to possibly arrive and be assured to be out of there by 2:00 with the front suspension being disassembled and re-assembled on that side and then the alignment done and that I would have to do it another time! I left and found a telephoine booth in order to call Hyundai USA. I was put on hold for what I was told would be FIVE (5) minutes. I waited there in a cold damp telephone booth in the wind for FIFTEEN (15) minutes, at which point I had to hang up as my arthritis was killing me! I got home and called Hyundai USA and was given the biggest runaround that I have received in some time at which time I was informed that the bearing was "NOT A WARRANTY ITEM!" So far I have been out approximately EIGHT (8) hours of time and 150 miles for NO GOOD REASON! I would like to inform the general public about this as I feel that it MUST be the way that they treat everyone. I also believe that Hyundai USA and/or Withnell Hyundai needs to reimburse me for my wasted time and trouble.
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December 1, 2008
please forward to General Counsel
Please forward to General Counsel of Hyundai USA.
Thank you.
No._________________
In the State District Court of Harris County, Texas
201 Caroline
Houston, Texas 77002
Rossano Ierrobino
plaintiff
v.
University of Texas Medical Branch, et al.
defendants
AMENDED MOTION FOR DEFAULT JUDGEMENT
Comes now the plaintiff, Rossano Ierrobino, to request that this Court enter Default Judgement in favor of the plaintiff.
In support of his motion plaintiff states the following:
Defendants have not answered the original complaint which was filed with the Court August 26, 27, 28, 2008 despite repeated contacts from the Plaintiff.
Because Defendants have failed to respond to the pleadings within the time allowed by law; Plaintiff is entitled to default judgement.
Plaintiff prays for the Court to issue an Order of Default Judgement in favor of the Plaintiff in the amount of $900, 000, 240, 000.00 and that the order be issued jointly and severally. That the Court issue an order for all parties and all other entities and individuals to immediately cease and desist the surveillance, monitoring, harassment and psychological conditioning of the Plaintiff in every form and to immediately reverse (extinguish) any and all psychological conditioning already applied to the Plaintiff and for the Court to forbid these practices from being applied to anyone else by any person or entity. That the Court issue strict rules to the medical, psychological, educational, business, military, governmental, law enforcement, legal and general communities to be followed and adhered to when conducting any research on human beings. Especially the need for the termination of such research within a specified period of time (2 years maximum), that no harm, physical, emotional, psychological or financial should befall the subject or his/ her family, friends or acquaintances such as damage to health, teeth, property, posessions, loss of job/ livelihood or savings and the immediate termination of research at subject's request or if subject becomes suicidal or tries to hurt themselves or others. No succesive research projects wherein the termination of one research study is immediately followed up by the beginning of a new study or studies and repeated so that in essence there is no end to the research (one study per subject). No use of technology such as functional Magnetic Resonance Imaging or similar technology other than for the medical diagnostic purposes it was intended for. In addition, termination of research if subject becomes injured or ill and most importantly, concurrent oversight by the courts to ensure the safety of the subject and that all parties are strictly following the rules and do not deviate. That Plaintiff's police record be expunged and all files and medical records be turned over to the Plaintiff.
Respectfully submitted this 25th day of November, 2008,
Rossano Ierrobino
pro se
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