I Do Bouquets

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Category: Family & Pets

Contact Information
315 Main Street, Roanoke, Alabama, United States

Phone number: 3348637800
idobouquets.com

I Do Bouquets Reviews

sassy79 September 30, 2009
Unanswered Calls/Tacky Centerpieces/Unprofessional Owner
Recently, I had a wedding in Roanoke, Al. I arranged with "I Do Bouquets" to do my centerpieces, bouquets and bows. The week of my wedding the owner assured me that she would have a bouquet and centerpiece ready for me to see. She wanted me to meet her on Wed and I explained that I would meet her on Thurs because of work. I called her the Monday before the wedding to talk about centerpieces and got her on the phone once. She was supposed to call me back after she took a look at the centerpiece picture that I sent to her. (The option I sent to her would have made her life much easier.) She did not call me back and would not answer my phone calls. It seemed as if she turned off the phone because it went straight to voicemail. I called her at home at 5:30pm the next day and her husband said she was sleeping. (Yeah, right.) She didn't bother to call me back. I tried for the next day to reach her without any luck. I even had my mom to go to their shop but the shop was closed but my deposit of $400.00 had been cashed. I went to her business Thursday before wedding and she did not have one centerpiece ready and was barely done with one bouquet. When she described to me the idea about having a green styrofoam plate in a clear vase for the centerpiece I told her that I did not like this idea but would be okay with it if the leaves covered the styrofoam. The day of my wedding she charged me $200.00 more than agreed upon. Of the $200.00 she probably only deserved $60 and that was for 3 additional centerpieces but she seemed to indicate that she would not deliver any of the stuff without the payment. Also, the centerpieces had the ugly styrofoam plate which was not covered up by the foliage. It was so tacky. I probably would have been okay paying her the extra $200.00 if the centerpieces were not so tacky looking. Also, the bows that she was supposed to make to go around the columns outside the church did not have long enough ties on them to wrap around the columns. She ended up charging me things that she said she would just let me borrow at no charge. In all I paid her close to $900.00. I will never recommend her to anyone. The owner is not professional and if you want to see just how much use her for your special occasion. I should have known not to use her when she gave me a receipt on a scratch sheet of paper. However, she said that she was out of register tape. But my wedding was great anyway even though I had to deal with her foolishness.
Christine January 19, 2009
Ordered and payed for items but I haven't received anything.
Around the end of September I ordered bouquets, corsages, and some other items for me and my wedding party. I did receive my first order and was initially satisfied. Around the beginning of October I decided to return one of the bouquets and ordered another. The website says that items can take up to 4 weeks to deliver (which was true of the first order). Shortly after 4 weeks had passed, without receiving my item or getting a refund for the item returned, I gave this company the benefit of the doubt because my first order was successful. At the end of the 5th week I began to worry a little. I e-mailed them at least 3 times and called (many times) as the website suggests and got no response at all. I decided to contact Pay Pal and they said they could not help me through their dispute resolution center because it had been more than 45 days since my purchase. I never got a refund for the item I returned and never received the other item I ordered but they made sure they received my payment. I decided to call the Better Business Bureau and filed a complaint. To say I'm angry and frustrated is an understatement. What's even more upsetting is that they have the audacity to still have their website up and running stating their prices have gone up as of January !st.

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