I received a email about a free trial offer of luminous brites, just pay shipping and handling. I figured it was worth a shot, since it would be no more than $5.99. However, after about 3 weeks a $88.97 charge appeared on my credit card for I WIN WHITENING GLENDALE, CA. I tried to contact the company by phone and got a hold of a customer service rep. who would only cancel my membership. I never knew I was a member, since the ad stated trial! I asked the employee how I would go about disputing this charge, since the company didn't have my permission to use my card more than once. However, the unconcerned employee stated that he didn't handle that and that I would have to email the company. Why couldn't I talk to a person?? After sending an email stating that I wanted to dispute the charges and return the product (since I hadn't even used it yet!) I received a email response back that had I read the terms and conditions I would have seen that the charges would not have been mad had I not cancelled my membership. But I never asked to become a member, it was a trial offer! After responding again to this email asking for the opportunity to return the product and receive the $88.97 refund I received another email response. This time it stated that since I didn't cancel my membership "ike the thousands of members who actually read the terms and conditions" that all they would offer is let me keep the refills and receive a $34.99 refund. Awful customer service!! I''m not taking their offer, I'm still disputing it.