My husband purchased the download version two weeks ago. It installed fine on the desktop but it will not "turn on" on the laptop.
I contacted tech support and it said I would receive a reply in 24-48 hours. No reply after three days. To date I have contacted them three times with no reply. Now I have a AcroRdWin message popping up and when I went to Best Buy and asked them to take a look, come to find out it's a virus associated with "keystroke software". It accesses the internet on its own and is a worm virus. THERE IS NO CUSTOMER SERVICE NUMBER AT ALL FOR THIS COMPANY. So realize that once you download it on your computer, you're on your own. We are getting the worm resolved, but if you're looking at purchasing software to watch your kids, think twice about this one. More trouble than it's worth.

I paid for and downloaded I Am Big Brother Software. When I set up the Remote Access feature, it cost me $49.99 for the year. My credit card was charged for this, and I have yet to receive the promised Serial Number that would allow me to set this feature up.

I have tried contacting the company twice over the past couple of weeks, and have yet to hear anything back, although the website claims you will hear from them within 24-48 hours. There is only an online help service that they don't respond to, and no phone number, fax number, or even an address to contact.

This company is a scam, and if you buy it, you are wasting your money, because they don't support the product in any way, and you don't get what you pay a fortune for.