Hi,

There have been enough bluffing from the side of IBIBO.
For your kind information, there has been no refund credited to my account till date, regardless of the date on which the cashback was processed( it has already been 15 working days now.)
Are you people trying to cheat the customers with such offers.
I am apalled at the kind of response and service i have recieved from IBIBO till date.
I will make sure that I do not make any further bookings with IBIBO and post this mail trail at places where people get to know of the response feted out by IBIBO to its customers.

Regards,
Mayank

- Hide quoted text -
On Fri, Jun 18, 2010 at 6:37 PM, travel <[email protected]> wrote:

Dear Mr.Shekhar,

Greetings of the Day!

This is in reference to your email below, Please be informed that the cash back request has been processed from our end for both the bookings so you are requested to please check with your bank regarding the same as the request was placed on 1 june and it takes 7 to 10 working days to reflect the transaction.

Thank you for choosing IBIBO.COM.

For any other query feel free to contact us on the below mentioned numbers between 08:00 hrs to 20:00 hrs.
09213025552
0124 670 3000

With Best Regards,
GOIBIBO TEAM


From: Mayank Shekhar [mailto:[email protected]]
Sent: Tuesday, June 15, 2010 2:04 PM

To: travel
Subject: Re: Complaint regarding non-refund of promised cash-back amount

Hi,

The refund has to be for 250+250 for both the tickets booked and not only 250 as mentioned under.
Plese refer to the highlighted text in blue.

Thanks and regards,
Mayank
On Sun, Jun 13, 2010 at 6:59 PM, travel <[email protected]> wrote:
Dear Mr. Shekhar,


We apologize for the delay in processing your cash back request. Please be informed that we have processed the cash back in your account
and this will reflect in next 3 working days. The cash will be of INR 250/-

We appreciate your patience and cooperation in this regard.

Thanks and regards
GoIbibo Team


From: Mayank Shekhar [mailto:[email protected]]
Sent: Wednesday, June 09, 2010 12:08 PM

To: travel
Subject: Re: Complaint regarding non-refund of promised cash-back amount

Hi,

I have still not received a cashback as promised in the communication under.

Please take a look into the matter and do the needful at the earliest.

Thanks & regards,
Mayank
9008077008
On Tue, Jun 1, 2010 at 1:42 PM, travel <[email protected]> wrote:
Dear Passenger
Greetings from GOIBIBO.COM

Please note that as per the request we are processing the HDFC cash back for both the tickets. It will be reflecting in your account in next 7 working days.

Please feel free to contact us for any help.

Thanks & Regards
GOIBIBO TEAM


From: Mayank Shekhar [mailto:[email protected]]
Sent: Monday, May 31, 2010 11:03 PM
To: travel
Subject: Re: Complaint regarding non-refund of promised cash-back amount

Hi,

Please find attached the statement as requested.

Regards,
Mayank
9008077008
On Mon, May 31, 2010 at 12:27 PM, travel <[email protected]> wrote:
Dear Passenger
Greetings from GOIBIBO.COM

Please note that as per the request we have checked the details at our end and it shows that you are not eligible for this offer. Could you please send us the HDFC bank statement which shows the transaction details?

Looking forward for your kind co-operation

Please feel free to contact us for any help.

Thanks & Regards
GOIBIBO TEAM


From: Mayank Shekhar [mailto:[email protected]]
Sent: Sunday, May 30, 2010 7:44 PM
To: travel
Subject: Complaint regarding non-refund of promised cash-back amount

Hi,

This is to bring to your notice and raise a complaint regarding the two tickets booked using goibibo.ibibo.com.
I had booked both the tickets using my HDFC credit card and was promised a Rs 250 cashback in each case within the next 7 working days (as added under)
ON multiple calls to your service executives on the numbers as indicated on your website, I was given all misleading information and was initially told that the cash back would be visible in my next credit card bill.
On checking with my bank(credit card), I realised that no cash back has been initiated by goibibo in both the cases.
With such a situation arising, I have almost lost confidence in using goibibo for further bookings.
I would hence request to look into the matter and do the needful at the earliest.

Thanks and regards,
Mayank
9008077008


1.
Passenger Name Mr Amarnath Jha
Passenger Types 1 Adult
Status Confirmed
Fare Rs 6032.0
Total Discount Rs 481.0
Total Fare Rs 5551.0
Email [email protected] Booking Date: May 5, 2010
Flight No Airline From To Departure Time Arrival Time Airline PNR Ticket Numbers
6E 341 IndiGo Bangalore Patna May 7, 2010 06:40 Hrs May 7, 2010 10:45 Hrs R4W3AH


2.
Passenger Name Mr Amarnath Jha
Passenger Types 1 Adult
Status Confirmed
Fare Rs 8890.0
Total Discount Rs 280.0
Total Fare Rs 8610.0
Email [email protected] Booking Date: May 16, 2010
Flight No Airline From To Departure Time Arrival Time Airline PNR Ticket Numbers
9W 2288 JetAirways Patna New Delhi May 17, 2010 13:50 Hrs May 17, 2010 15:25 Hrs LQGNLS 5893736214866
9W 363 JetAirways New Delhi Pune May 17, 2010 16:15 Hrs May 17, 2010 18:25 Hrs LQGNLS 5893736214866
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