please don't file taxes with this company. This is not trust worthy concern, they will call you many times until you file taxes with them after that if you have any follow up to do forget its not going to happen, no response at all .
In my case I paid excess fee and when i call them up only thing I get is either a voice mail box which is full or someone from indian office will answer it and tell about some supervisor name and email id and phone no ... when i email or call that supervisor he is never there to respond. So be carefull about it