I joined Iburst in April 2009, on my application form I requested that my service must be capped. When I received my modem the service was uncapped, so I contacted them again and requested that they must cap it, eventually they did. Suddenly January of this year they uncapped it again without my permission - resulting in invoices of up to R6000.00. This is outrageous, and I refuse to pay. I have tried to contact them via phone and email, get cut-off on the phone, and no response via email received from them to date.

I purchased a 8 gig contract from iBurst in January 2010 - I purchased an attena to increase my signal as I was living on the edge of the signal in Rustenburg - For the first three days I had a good signal of 70% taking the circumstances in account - I then left over the weekend and the Sunday I returned my signal have dropped to 20-30% and I am disconected several time during a 24hour period. I then complained at iBurst on their website and have written several emails to their Pretoria Branch to a guy by name of Renier Taute and he said he will follow up - When attempting to phone, no-one pick up the phone as if the company is run by a single person!! After that I have submitted about five complaints via their website and to date not a single person have come back to me. This is the worst Internet Service provider that I have encountered thus far and I am considering of abandoning my subscription with them due to BAD SERVICE, NO BACK UP, NO INVESTIGATIONS, NO FEEDBACK and after all, JUST POOR RELUCTANCE IGNORANCE TO THEIR CLIENT BASE - Maybe their CEO Mr VAN ZYL is making too much money to care what is happening in his Company!!

I have had a nightmare of a month with Iburst - they did not debit my bank account for the months Oct, Dec and Jan - the reason you agree to debit orders is for the convenience and I did not pick this up until I checked my March I burst statement and noticed that I was in arrears with them. I contacted them to query this as to have to pay a lump sum of R956 which is not budgeted for is extremely inconvenient - they promised to get back to me within 72 hours. I am still waiting for a phone call from them. I have contacted Iburst at least 5 times in the last 4 weeks and the only time I heard back was when they called to tell me they were suspending my service for non payment! Then eventually they debited my bank account - without contacting me to apologise or to make sure I had enough money in my bank account. I just let it go and thought it was settled, they then suspended my service anyway! After I had it reconnected they debited my account AGAIN - putting me into overdraft! I am still trying to sort this out with them - they keep promising me feedback within 72 hours and I am still waiting! Their customer services department is UESLESS - THINK TWICE before signing up with Iburst.

Due to poor product and service delivery we cancelled our iBurst account in January 2010 and were told there was a one month notice on cancellations. Our monthly amount was R198 for 2 gigs, but 2 months down the line they are still debiting strange amounts from our account, R267 this morning for example, the same as the month before. No idea what this charge is and not even sure how to stop it. I get the feeling this company is in serious financial trouble and is about to close.

Over the last few days I tried to contact the call center a number of times. I have been holding on each time for 10 - 15 minutes and then have finally given up. Today I got through after 15 minutes to be told they are there 247. Most of my incoming mail has been going into 'spam' and apparently they have had a problem for a couple of days. How about letting the subscribers know and getting more staff into their call centre, to offer some sort of service? Any decent service providers around, please let me know!