I've had a two year contract with iburst. In the beginning everything was okay, but after a year the problems started. There was constantly no signal in my area and the technicians is working on it, was their story (just a bunch of lies).

They've also deducted premiums twice a month, then I had to go to the bank to get that money reversed back into my account. I've phone in April 2010 and asked them when can I cancel my contract. They told me a month before the contract ends. My contract ended in June, so I phoned on 05 May 2010 to cancel the contract. She told me that the last debit order will go off on the 1st of June and I can use the internet for the remainder of June.

When another amount was deducted in July, I phoned them. They told me that I've never cancelled this contract. I told them that I've phoned in May and they told me they only have records of April and not May. So strange because all the calls are recorded. I've asked them for the recorded conversation and they did not have it. I e-mailed them proof that I phoned 05 May 2010, 08h27 and was for 4 minutes and 53 seconds on the phone with their Cape Town office. Eventually they told me that they will refund me, I even have e-mails from them to say that they will refund me. I've phoned on numerous occasions for my money and every time they came with a different story. I've phoned again on 05 October 2010 and they told me they will not refund me, because they want proof of my cancellation.

I got billed this morning for about R2000. I find this strange as I have been on a contract for three years at R700 a month, and when it ended I was told that I will be billed R300 a month with the same data cap, as I have all the equipment. This is not the first time I have had trouble with the billing department. I have contacted my banker and cancelled all access to my account from I burst. I require an explanation as to HOW i am billed, and Why I am being ripped off for being a loyal client.

I wont go into detail re bandwidth usage which took months to fix. that was a nightmare on its own. My service has been suspended - apparently the amount debited each month is not correct and the onus is on the user to find out from iburst every month what the actual amount should be and to then pay the difference. have you ever heard such nonsense in your life!!! I emailed Sonette Louw several times - her attitude was - you can pay the arrears off but we cant connect you. I then emailed Sandra Smit who never bothered to answer. On the 710 I emailed Mr Ian Halliday and still have had no reply. so you have a poor billing system and the client should SUFFER!!!

My son was using my niece's i-burst internet. When he used it for July 2009 and he reached the 40mb capping it sent him an e-mail to tell him. He then purchased a bundle of more internet time and continued to use it. In August he used the internet and on numerouse occassions tried to log onto the i-bust site to check his usage but was unable to log in as the site was having 'technical' difficulties. When I phoned i-burst to check the usage they told me they could not give me this info and no one could log onto the site as they were having 'technical' difficulties. In September this problem continued and on the 120909 they sent an e-mail to say we owed R6083.00 for 3.5g that had been used. When I phoned to find out what was going on they said they had changed all the contracts to be uncapped and this was the usage for September 1-12. They charge 10 times the normal rate for usage out of a bundle. Today I was told we owe R18000.00 for August and R6000.00 for September that is a Total of R24000.00. This is absoluteley ridiculous !!! I am having a heart attack !!! I am prepared to pay for usage but not at ten times the bundle rate.

I posted a complaint at the beginning of September about the bad service received from iBurst. I was contacted on Wednesday 09092009 and my renewal was confirmed. I was informed that my voucher would be dispatched and received with 72 hours. A week and a half later I still have not received it and am waiting for iBurst to get back to me with feedback as to when it will actually be delivered.