I really think I-burst needs to reconsider who their market is and where they market their devices, and then train their sales people to sell ONLY to people living in this area. I made the mistake (after talking to a sales consultant and he advised me that the Wireless would work for me), I complained then and after a long hastle, they swopped it for a 3G USB device and advised that this would be the solution, not mentioning that I won't have signal in most areas I travel, however I stuck with it for months maybe a year already as I thought that everyone is experiencing this problem. However, sitting with colleages, I have to connect, reconnect, reconnect, reconnect etc etc etc because my 3G card keeps on disconnecting.The call centre just advise that you must download the latest software, from a 3G card that keeps on disconnecting! I did manage to download the software, but to no avail. I-burst, please go and check my itemized billing and see how many times I have to connect and reconnect, can it really just be a bad signal (I just find it strange as my wife sits next to me with he Vodacom 3G and doesn't experience the same problem), service is just getting worse, 15 month of hell.

Okay, here's the thing. I get 1gig bandwith per month. I try to check it everyday, because if I go over that 1gig it goes to pay-per-use. One month I had to pay over R1500 for the bandwith instead of R350 because I went over that 1gig.

Now, here is my problem. Since the beginning of this month I have been unable to check my bandwith usage. I am unable to log in to Iburst's site. A few days ago I phoned their help line and what a disaster that was. I waited for over 30min for the person to tell me that he can't check my bandwith, because their 'system' doesn't allow it. I was told to put my internet's sim card in my phone and check my balance that way. But guess what...That doesn't seem to work either.

So, my problem is that I am probably going to have to pay a very large amount for my bandwith this month. Money that I don't have. I don't want to be liable for their mistakes. I want a refund or I just want to pay the amount which I pay for one gig.

It's extremely frustrating. When will their 'system' problem be solved so that I can check my bandwith usage. And will I really have to pay for the amount of megabites that I exceeded???? I have no idea what to do!

I have a prepaid contract with Iburst which means that I prepay for the internet access every month. I also bough the modem outright just so that I d not have to be tied to any long term contracts. Over the months I have been triple and double billed and have just received very poor connectivity. Their service has just been going down the toilet. So now I have decided to cancel my internet access from end of August 2010. Now they do not want my to do that and say that they cannot cancel my service until end of September due to some ridiculous rule of a calender month's notice. It is two weeks before the end of August and I am fed up. Why should I as a consumer who has a prepaid contract have to be subdued to another month of hell after this month. This is so unfair. If you provided the service as agreed in the first place I would not have had to go to another service provider. I hope the company goes bankrupt soon as this kind of service is just not on. Anyone who reads this should be very careful and steer away from Iburst as they are a bunch of crooks and have rubbish customer service. I hope their CEO or MD reads this to see how bad they are.

I took out an Iburst 36 month contract, the sales rep came to my place of work and installed the modem to my laptop and checked that it worked and it did. When i got home that night it did not get signal, he came over and gave me an aerial and i was able to get a weak signal, i was worried about this and stressed my concern to the rep, we were also looking at moving not to far from where i stayed and the rep promised me that Iburst was putting up 7 new towers in December that year (2006) and that i would get full signal in my present flat and that the whole area would be covered so i would get signal when we moved, December came and went and still my signal got worse and when i moved i got no signal.

I have been phoning and emailing Iburst about this matter and they never respond to my emails or take my details down and never get back to me. I eventually got sick of there lack of help and stopped paying my account. they sent me an email saying that if i did not pay that they would take legal action, i then emailed back explaining the situation got one response from Avril and was again left hanging, so i email the help desk and finally one person faxed me a request to cancel form but told me that it's up to Iburst to cancel or not. I was so frustrated that i vented my anger on helicopter a consumer complaints sight, i never once bad mouthed Iburst, i told my story like i have now.

Last night a Dion Carter from Iburst phoned me, he was rude to me, he lied to me about previously speaking to me last month, i know he did not as i changed my cell number and only gave it out now when i emailed Avril at Iburst. I then explain to him several rime why i was unhappy, he never listened to a word i said, told that i had seven day to have canceled the contract and a year later can't do it, i told him again about the verbal promise from there sales rep and said i took the contract on his assurance that i would get full signal in december ( i signed up in june 2006) and should bear with the poor signal for that short period.

I did not know any better believed him and signed the contract, now i have been fighting them and email info them and no one helps or wants to listen to why i never canceled within the seven day, this Dion Carter also threaten legal action against me for writing on hellopeter as he said i discrete there name, i did no such thing i just told it like it is, and i looked on hellopeter there are over 200 complaints about iburst, so is he going to sue all 200 people as well. I have been paying for a service that i can't use and feel that i was lied to into taking the contract.

Thank you,
Bronwyn