I had a medical bill that went into collections while I was disputing payment with my healthcare provider. Though I explained this several times during attempts to collect the calls continued, which I ignored. Because I was trying to do business with my credit union I was asked to clear the item in order to move forward, which I did. I also requested, at an additional cost, a fax from I.C. System, Inc. giving confirmation that my account was indeed satisfied. After getting verbal confirmation that my payments had definitely cleared, and seeing the transaction on my bank statement, I proceeded to find out where my fax confirmation was. To this minute I have not recieved a fax though time after time I was told that my fax was being sent. Days have passed and still the people there seem to have no sense of integrity, telling me that currently a supervisor has taken responsibility for sending the fax himself. If those in authority can't do what they should I can understand why those under them have no sense of competency. How hard can sending a fax be??? It certainly bears lesser conseqeunces that lies!!! God Help them! God help us!!!