IC System

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Category: Business & Finances

Contact Information
444 HWY 96 EAST, Saint Paul, Minnesota, United States

Phone number: 800-279-9525
www.icsystem.com

IC System Reviews

Skeeter24 December 19, 2010
harassing phone calls
I keep receiving phone calls the message is left on my answering machine, the person they are looking is not at this number. I finally got to talk to someone who said they would take me off the calling list, that was at least 2 months ago. I am still getting phone calls. How can I get them to stop calling me ?
aroberts2 November 13, 2009
Tracking Exwife for Debt collection
I have been receiving calls at work and on my persoanl cell phone from IC systems and a collection officer named Mickey' if that is her real name. Their phone number is 866-913-5380.
I have been divorced now for over 2 years and I am not responsible for any debt that she incurred since our seperation agreement and divorce.
I want these people to stop calling me and I am also reporting them to the North Carolina States Attorney Generals office.
heyyo July 15, 2009
What debtors don't think about
Wow it's surprising to see those of you who are actually in debt talk as you do. Or those that aren't in debt but are relatives, significant others, etc.. of debtors.

I hope you realize that debt collectors are also people. If you're swearing at them, you think that's respectful and professional of you? Obviously they aren't going to take that from someone they don't know either. When you get on the line with a collector, it's almost 90% chance that you're not talking to the same one as before. So why vent and cuss at someone who has never even talked to you before? Sure you may have been treated horribly by one collector, it doesn't mean that every collector is like that.
I think that debtors should just be calm and know who you're talking to first. It isn't right for a collector to tell you you are a deadbeat- I agree. But not all collectors will say that. I think those who do call debtors names, those are the collectors who should be apologize and not say those things in the first place.

But also, being pushy about getting payments from debtors IS the collector's job. That's what they're being paid for. They're rated on their performance on the accounts they work. If a collector can't get any debtor's to pay, they're in trouble. Understand that their job relies on debtors paying their bills.

I've worked collections before. I even worked at IC. I once had a debtor tell me as soon as I called her she shouted "WHY THE F**K ARE YOU CALLING ME??? YOUR MOTHER SHOULD'VE ABORT YOU!!!" and hung up on me. I've never spoken to her before, I've never insulted her. She JUST insulted me. And I was only do my job to call people. Collectors shouldn't have to take that kind of abuse either. Debtors can be just as nasty as some collectors.

I've always been understanding when I collected and I never pushed people. I let the debtors rant to me about how they got screwed over with fees or how they lost their house, job, car, have medical issues, etc.
The only time I got firm was when the debtor got firm with me.

Another thing to consider is that collectors deal with a lot of people (debtors). Even though your situation may be true, collectors here a lot of lies. Or when debtors say they will call back, collectors trust them to do so. But if they don't, the trust is broken. After dealing with many debtors and getting so many lies or broken promises, collectors get fed up and change their ways/looks. It may not be your/the current debtor's fault for this change, but it's also not the collectors. Over time collectors get tired of people saying they can't pay but they can pay to go on vacation or this or that. There's a lot of trust that gets broken between debtors and collectors.

For those of you who are innocent and are getting calls for people you don't even know, don't get mad about it. Talk to someone and calmly state the situation. How long you've had the #, etc...
But this is also a trust issue...debtors can/have lied or pretended to be someone else to cheat collectors. It's hard for collectors to know the truth.

Just remember, collectors and debtors fall into each others' verbal assaults though none of it should happen.
November 19, 2008
Fraud and cheating
I nominate a telephone representative of IC Systems as perhaps the most detestable person I have ever had contact with in my 84 years on this earth. My son (age 57) has been a patient in a New Jersey mental hospital for 30 years -- sentenced NGRI (Not Guilty Reason Insanity) for a violent crime. He will likely spend the remainder of his life in confinement.
My son ran up some charge card debt in spite of the fact that his address was clearly that of a mental hospital.

Now the harassment squad at IC Systems is calling multiple times daily with very belittling words addressed to my son in spite of my letter to FIA Card Services explaining my son's situation. This harassment will likely cause the doctors to increase the dosage of anti-psychotic drugs and thereby increase the already debilitating side effects.

My son does not even receive Medicare disability pension because during the Clinton administration there was a change made that declared that persons judged NGRI could not longer receive Medicare disability pension payments. Incidentally, he does still have Medicare Part B but the Social Security Administration (unlike the Bank of America and FIA Services) has declared that my son is without any means to pay the premiums for Medicare Part B and apparently Social Security has a system which pays the premiums for such an indigent person.

In spite of several letters to Washington Mutual pointing out the folly of a bank offering credit cards to a person whose address is a mental hospital (and there are warnings about a suspicious address by 2 of the 3 main credit reporting organizations), WaMu proceeded to turn the account over to IC Systems for collection.

The following is a quote from my son: 'The collection agency for Washington Mutual is verbally abusive and demanding and very over bearing. They 'bully' by phone. I hung up on the abusive fellow.'
November 12, 2008
Fraud and cheating
I nominate a telephone representative of IC Systems as perhaps the most detestable person I have ever had contact with in my 84 years on this earth. My son (age 57) has been a patient in a New Jersey mental hospital for 30 years -- sentenced NGRI (Not Guilty Reason Insanity) for a violent crime. He will likely spend the remainder of his life in confinement. My son ran up some charge card debt in spite of the fact that his address was clearly that of a mental hospital.

Now the harassment squad at IC Systems is calling multiple times daily with very belittling words addressed to my son in spite of my letter to FIA Card Services explaining my son's situation. This harassment will likely cause the doctors to increase the dosage of anti-psychotic drugs and thereby increase the already debilitating side effects.

My son does not even receive Medicare disability pension because during the Clinton administration there was a change made that declared that persons judged NGRI could not longer receive Medicare disability pension payments. Incidentally, he does still have Medicare Part B but the Social Security Administration (unlike the Bank of America and FIA Services) has declared that my son is without any means to pay the premiums for Medicare Part B and apparently Social Security has a system which pays the premiums for such an indigent person.

In spite of several letters to Washington Mutual pointing out the folly of a bank offering credit cards to a person whose address is a mental hospital (and there are warnings about a suspicious address by 2 of the 3 main credit reporting organizations), WaMu proceeded to turn the account over to IC Systems for collection.

The following is a quote from my son: 'The collection agency for Washington Mutual is verbally abusive and demanding and very over bearing. They 'bully' by phone. I hung up on the abusive fellow.'
October 2, 2008
debt collection
They keep calling me on a medical collection of a dead relative of mine. They demand a copy of his death certificate, and personal information I refuse to share with them. I have told them numerous times to stop calling to which they usually say we'll just call back tomorrow and they always do. Please help, I am not financially responsible for a medical debt incurred by a relative.
September 24, 2008
Harrassing Phone Calls
I have been receiving calls from IC System. I have told them repeatedly not to call because I am dealing with the Credit Card company. The credit card company is dealing with me directly which they do not have a problem with.

I have repeatedly told them to quit calling but they get nasty and hateful with me. Even when I tell them I am dealing with Credit card directly. I have even told them that I that they are just harrassing me and that there are laws preventing this. But to no avail. They call at least 40 times a day.

The credit card company supposedly has told them that I am paying them direct but it doesn't stop them.
September 19, 2008
Awful experience
My wife fielded the call, they said it was a business opportunity. I have been disabled since march and cannot make the payments, I told the very rude 1st person I could not pay and she transferred me to the supposed supervisor who was demeaning, he insisted I have my parents pay bill, I told him that the family helped pay my "rent" in the past. He kept insisting that the parents living on fixed incomes could still help because they did in the past.

I left the phone call at him being delusional and it was ludicrous to insist my parents have to pay so I can make the payment. Pushy, arrogant, rude, called me a liar on a previous statement at the beginning of the conversation about getting help on the power bill.

Multiple FDCPA violations. If their letter doesn't get here in 5 days there's another violation.

These people are a piece of work.
September 4, 2008
Rude and obnoxious collection agency
IC Systems has the most unprofessional and ignorant employees I have ever dealt with in my life. They all give fictitious names when you ask them to identify themselves. On 9/3/08 I was called by a female who would not identify herself. She was asking for personal information which I was reluctant to provide; especially since I did not know who she was or who she represented. She was very rude and talked very badly to me. I called back and asked for a supervisor. A very ignorant individual who claimed his name was Eric Anderson got on the line and proceeded to try endlessly to humiliate me. He made a joke out of my medical condition, told me repeatedly to close my mouth while he was talking, and told me numerous times to just stop with the excuses and pay my bill. He was asking me to tell him what I did with my paycheck. I will definitely escalate this matter to the atty general’s office. This company should be closed down. Their $8.00 an hour customer service reps need to be sent to a training class for customer service. The companies who contract their services need to pull their business. I will make it a point to contact the company and share the recorded conversation I made of the call. Shame on IC Systems for thinking I did not have enough sense to record the second conversation. Thank God, my best friend is a lawyer who has agreed to take this case pro bono. I will be suing both IC Systems and the company who contracted their services for emotional distress. Let’s see who has the last laugh now.
August 28, 2008
Illegal and harassing 3rd part phone conversation
I am complaining about the very rude and unprofessional conduct as well as ILLEGAL activity on behalf of a collection agency called ICSystem. Collectors from this company have contacted my elderly father and have deliberately intimidated him into relaying information concerning my payment status which in turn relayed my account information to unauthorized parties. My father was unable to get the name of the person representing IC System and in turn emailed instantly with the news that I owed a debt collector money that is not owed. I managed to get a hold of a collector later in the day and explain to him that I am a member of the U.S. Navy currently assigned to a unit inside of Iraq (an 8 hour time difference and a subsequent snail mail delay problem). When I asked him for his name he claimed it "wasn't important for me to know... and I owed him $508". The real problem is this... this person then threatened me with legal action if I didn't agree to pay the amount in full over the phone providing my personal banking information... SOMETHING I DO NOT DO!!! In addition he claimed that he would make an immediate claim to collect the supposed debt. I called the Credit card company and they apologized... What else???

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