Hi, i am Bashir s.Mulla, i used icici bank credit card more than one year, but in the month of Oct 2008, I received bill of Rs.6570.00, & that bill show Rs.4197.00 is reversal payment of june 2008, but fact is i already paid that payment on 3rd jully 2008, through SBI Cheque (cheque no.209631), even after received bill, i immediately talked with icici bank person, who told me you will receive corrected bill shortly, then i received double amount bill, & its increasing every month & now its become Rs.23000.00 & bank enrolled my name in CIBIL,
So in this case my fault is nothing, how i pay paid bill?, pls suggest us what i can do?

Details of Card
Name : Bashir Siraj Mulla
Card no. : 4477 4669 8196 5006
Name of card : ICICI Bank (Silver card)

Regard
Bashir S.Mulla

Outstanding amount was converted to EMI option.
Subsequently upon confirming with Customer care that outstanding if closed would cancel the EMI option, closed outstanding with a single cheque in Oct 2010.
They have been going on charging EMI even after that and are trying to collect the full amount again through EMI saying that I did not inform for EMI closure. Even last month I've clarified from customer care that EMI would not be charged again; however they are now asking me to pay up or else . . .

I had put a request to de-register the utility bill service from my Credit card account towards vodafone Banglaore last month. Because that was a wrong payment of 350Rs to someone else mobile number. I have the request number also starting with SRXXXXXXX. But, this month again a payment of 1500RS towards vodafone bill of payment from my Credit Card. Again I was trying to get clarification from customer care regarding this payment. Why this payment happenned. They were telling about some technical issue. Now I have to pay the credit card amount unnecessarily.

Dear Sir,

It's in sheer helpessness and frustration that I am emailing you as I have no idea what other steps I should take.
My ICICI Bank Credit card was misused on the 12th December 2009 and frauddulent transactions made between the 14th Dec and 15th december 2009.
Despite immediately contacting ICICI Bank credit card customer care department, to report the fraud and have the transactions cancelled, ICICI bank creddit card depratment chose to sleep on the issue and since then have been harassing me telephonically, and by email, to pay for the disputed transactions.A visit to the cyber crime cell too has given much recourse, as they say they do not deal with credit card fraud, even if it is online pyrchasing??What is cyber crime then besides hacking...Is this not a form of hacking? Or is it an inside job of an ICICI employee??The total fraudulent charges was InRs 62761/-.Now with the so called Interest this amount is INRs 78000/-.
Does this mean we are all at the mercy of the banks and their credit card departments and their collection agencies??
I have in the past few months been getting abusive and threatening calls from the collection agencies of ICICI bank credit card department, and these calls have now increased and have started to disrupt my office and home.
I sincerely seek your assistance here to help me stop this harassment once and for all. Not just for me, but for all innocent credit card users of all banks, who are victims of these so called credit card frauds.

I will be glad to provide any further information required by you in this matter.

The telephone number of the ICICI collection agency harassing me at the moment is (022)64562856.The person who called gave his name as Vijay Sharma(no doubt fake) .

Thanks for your assistance in advance.

Your's Sincerely,
Francisco de Sales
Mob: 09821345906

Seeing my hard earned reward points lapse, I decided to redeem them. The catalog looks all colorful (lists Electronics, leather items, and many others), but when you finally go to redeem online the options are vastly limited (mostly Paulo Coelho books, a few gift vouchers, and couple of board games).

From the limited options, I chose Mattel Scrabble for 995 points and received it promptly. It was "ok", but not great (the Scrabble set I owned earlier had counters too... you could keep track of your scores without pen and paper). In the "redeem online" dropdown menu, there was another Scrabble option but for 580 points more. I presumed that more points would mean better quality (and those score counters would surely be in). I selected it (thinking I can gift the first set to some newbie to scrabble), but to my shock, I received an identical item. I guessed it was sent by mistake, and emailed [email protected] immediately. Here's my email:
----------------------------------
Recently I redeemed "Scrabble - English" against 1575 points. But, I got "Mattel Scrabble"
instead which goes for 995 points. Moreover, please note that last month I had redeemed
the exact same item (Matel Scrabble) and the reason for choosing a similar gift this month
is that I wasn't satisfied with the previous gift. And now, thanks to your fault, I have two of
them. :(

Please do the following:
* send the item I had originally asked for
* arrange for collecting the item I had not asked for (the packing for the scrabble box is intact)
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I wasn't very sure this could be done easily. My guess was that ICICI would force me to retain
the unwanted gift and return my 580 reward points. This is when I got my second shock.
ICICI had deliberately sent this item (so, no question of returning the reward points). Here's
their response:
------------------------------------
Gift Item Matel Scrabble and Scrabble English is the same item with different item code for different reward points.
-----------------------------------

Wow! Isn't that an amazing way an innocent customer and his/her reward points are soon parted?
The item is not listed in their catalog. Even the name is different. To top it, they respond with a "fooled you".
Yeah, I know, I must have checked a box somewhere that would contain a line like "ICICI Bank
can send you whatever it pleases...".

I would not have realized how bad this rewards program is had I not tried out the reward points program for my
Manhattan card (sorry for cross-advertising), but they have outsourced it to IndiaPlaza.in. The variety of gifts is amazing.

So, watch out when you redeem your points. Do not assume any correlation between the number of points and the quality of gifts. :(
For now, my only option is to finish off my remaining points getting Parker Pens (if they are available) and shift my usage to other cards.