I had sent one of my representative to close d ac more than required times but each and every time they gave a excuse, such as we are busy, server is down, we are on our month closing etc. When argued to give the statement immediately they told my representative that we can't provide ac details to a 3 party. Than i sent him with my authorization letter and my id proof also bot still they refused to provide the same and said that we need a signature proof of the customer and also a charge of rs 100/- for the statement.