This is to inform you that in your premices there is another business (Creation of PAN card for the employees ).This is made by the person Name :Mr.Surojit , ICICI Prudential Life insurence ,VIP Branch in Kolkata (address Swastic Building ,Najrul Islam Avenue ,Kolkata-59 ).As i think in your company this type of situation should not be happened .Please do the needful.

This is reference to the complaint number SR45226908 which I had registered in lieu with the loss and later fraudent use of my ICICI ATM/Debit Card on 19-11-2007.
I was informed by the customer care executive on phone banking that the closing date of the complaint is 03/01/2008.
Though I had explicitly asked if any FIR copy was needed, I was told that it was not needed. But even then, I went ahead and filed an FIR copy and submitted a copy at the Vashi Branch of ICICI along with a written complaint letter. I have the acknowledgement receipt as well of it.

Later I got a call from ICICI bank saying that a person would be coming to collect my passport-size photograph and one more copy of the FIR, which I duly handed over. The name of the person who collected it was Dheeraj Geraja who sits in the kandivali office and has the office contact number 022-67576019. I had later called up on this number to know about the status of the investigation and I was told that the fraudent use of the card has been established and I would have my money refunded.

I called up the phone banking line on 03-01-2008, to know about the date on which I would have my money refunded as this was the date of resolution of the complaint. To my horror, the person on phone banking informed me that since they did not receive any FIR copy or written complaint, they have gone ahead and closed the complaint.

I fail to understand the working of a private bank like ICICI, where there is absolutely no co-ordination between the various departments.

I would also like to raise the question that even after filing of complaint, I never got a call from ICICI informing of its status. At least before closing of the complaint, I should have received a call but even that did not happen.

I have been haplessly calling up the phone banking line, visiting the ICICI banks and the investigation team ( of which Mr.Dheeraj Geraja is a part), but to no avail.

Please help.

I have given my request for new cheque book on 22-11-2007and 22-11-2007 but till date i dosnt get delivery of the same .From icici bank i get contact no. of delivery agency, Sigma. i thrisly call the sigmas executive to give the delivery of my document to me personnaly in ur office if u dosnt...

Sir,
I have visited ICICI bank branch at Kothrud,Pune,(India) to deposite cheque for credit card payment.To my surprise staff there have refused to issue me receipt for the cheque.Can you clarify why I am not getting receipt for depositing cheque.

I have two active accounts with ICICI Bank, Andheri, Mumbai branch for last 4-5 years. Then I was pushed into opening another acct. with same branch by a sales team on promotion. I never used this acct. except made intial deposit from my other acct. I verbally, by e.mail, by phone and personally visiting the branch tried to close this acct but they keep bilding a debit amount which now amounts to Rs.11,000 plus. I contacted customer care dept and the branch manager with no success. I think the bank sucks and I will close all my accts. there and transfer the biz to other bank