I wanted to open an a/c with Icici which i will be using for online trading purpose from the last 17 days my a/c has not been activated, this is the worst service provided by any bank to me. The customer service is worst. One representative will tell me something and other will tell some other thing i m just round and round no one is listening to my complaints, i m moving to Customer Court against ICICI, if anyone planning to open an bank a/c never open with ICICI worst service.

This Bank is the worst bank to deal with for Home loans. Most easy to get a loan but most difficult to exit. The customer just gets stuck with them and their irresponsible employees. If one errs in paying their EMIs then finally one starts getting Collection calls from agencies who want to know nothing except the fact that the collectible amount is due towards the bank. Their website to lodge complaints doesn't work and the quality of employees planted at call centers is pathetic. There is no approach to customer service.

REQUEST ALL FOLKS PLANNING HOME LOAN TO STAY AWAY FROM ICICI.

Rgds,
Ashim.

1. Why ICICI bank representative of Dwarkanagar, Visakhapatnam, Main branch is asking for conversion of demat one month in the age of electronics ? Clarification required for the same,

2.All the links are in the network why this many durations, they are asking fro customer?

3. Customer are behaved by the representative just as like a servant in front of master, they are thinking that customers are coming to beg some thing. Brutality of the ICICI bank are not at tolerable.

4.They are subjected to behave like a gentlemen in front of every customer.

5. Can you kindly put little effort to give respect to the emotion of helpless customer with legall right as Indian citizens.

I have a money saver home loan account with ICICI Bank. When I took out the loan I was told that for this product there will not be an online account. I was given a phone number and an email id which I was told to contact for gettting any information about the account.

For the first few months, I could get all the informationt about my account over email. However after about 3 months all of a sudden, the email stopped responding. Repeated reminders to the email address went un-answered.

Then I tried to call the number that I was given. To my horror, I was told that the only way I can get information about my account is by personally travelling to the branch of the bank in Bangalore. This was not only a complete change in the promise that I was made when I took out the loan but was practically impossible for me as I am currently living outside India.

The loan account that I have taken works on a model in which I am given a current account into which I keep depositing monies. The monthly EMI is then taken from this deposited amount. The EMI figure can change whenever the bank wants. Therefore it is extremely important for me to know how much balance I have in this account and how much EMI is being deducted.

In Aug-2007, I travelled to India for this purpose. My intention was to check the balance of the account and also to discuss the issue with the manager and find out a method by which I can get a regular statement of my account. On the first day of my visit, after waiting about two hours in the queue, I could finally get a statement. To my horror again, I found that amouts have been deducted from my account for unexplained reasons. When I asked the representative about this discrepancy, she could not explain this to me and asked me to come on another day. This was very difficult for me as I had to travel back to London. When I wanted to speak to the manager, the honorable manager refused to speak to me. Instead, he made me speak to one Baljepalli Kumar in Mumbai. When I spoke to Mr. Kumar, he was very nice and took all the details and registered my email details and even provided his own email id. He promised that the discrepancy that I have highlighted will be addressed and further on, whenever I want any information, I can contact him directly from my registered email. He wanted me to come on another day to get the clarification on the discrepancy on my account.

When I went to the bank on the specified day, after waiting for about two hours again, I was told that the investigation has not been done yet and I will be updated over email about the findings when it is done. I was frustrated and came back. The next day I flew back to London.

During this visit, I also tried to update my mailing address in India so that at least I can get account statements over post. However, strangely, the ICICI home loan banking computer system did not accept my postal address. This is when then ICICI prudential account that I have has the same address and I get regular statements in this address.

It has been almost two months since and I am still waiting for the clarification. I have already sent few emails to Mr. Kumar and ICICI bank customercare about this and as ususal there has not been any response from them. My request for an updated account statement has also not been addressed. I cannot even foreclose this loan account as I have to pay a huge penalty if I do so. Am now frustrated, and surprised with the callousness and arrogance of this bank. We were supposed to get better service with the advent of these private banks but it seems we are walking backwards.

Am consulting the legal experts on this. Meanwhile my suggestion to the prospective customers of ICICI is to be careful before committing to any product or service of ICICI bank.

Regards,
Lalatendu Dash

I had been given an ICICI bank Debit and credit card a/c when I had joined my company FirstSource (earlier known as ICICI OneSource). Although I had used my debit card frequently I didn’t really feel the need to use my credit card a/c. However last year in July there happened to be some fraudulent transactions on my credit card a/c which included transactions at a petrol station and transactions for Gold.

I had spoken to the bank about this and raised a dispute as advised by them however had not received any confirmation about these transactions. I had received calls from the recoveries department asking for the payment (sometime during Oct – Nov), however hadn’t received any call or letter from the disputes department. In addition, whenever I had asked the agents from the recoveries department about the status of my dispute; they would say that they are not aware of anything, however will check and get back in a day or two but had not lived up their word. In fact, I had also visited the agents at the bank on a few occasions and they said they would get back in person or by mail however hadn’t. I did make numerous phone calls and also sent faxes to the bank about my dispute however they hadn’t got back with any suitable reply.

Lately I received a letter from one of their lawyers asking me to get in touch with them with regards to the payment and so I did send them an email and also logged a complaint onto the ICICI bank website. I did get a reply this time from their head service quality stating that the dispute had been resolved in the bank's favour. Further on when I had a discussion with one of the executives in that department I was informed about the same thing, however there was no explanation to the fact as to why they hadn’t responded to my earlier complaints and confirmed the details of the disputes and enquiries that I had made earlier. Therefore, I went ahead and asked them for the proofs based on which the transactions had been resolved in the banks favour. I asked them to provide me with copies of those dockets. The bank did agree to send me the copies however asked me to wait for a month.

In the interim, when I received my salary for the month of April ’07 into my ICICI debit card a/c I was shocked to find out that all the money from my account had been taken out. I did get in touch with customer care and one of the managers there kept stressing that this had been done according to the terms and conditions. He too couldn’t find any record of me being contacted by the bank to confirm their decision; and informed that the dispute had been resolved in the bank’s favour and on being questioned about this mentioned that he did not have access to any such details (whether the disputes department had sent me any confirmation). He also mentioned that the recoveries team would not have access to my account details and hence would not be able to comment on the status of my dispute however did confirm that they had access to my debit card account to take all my money out; which I found very strange and nonsensical. To add my shock he also mentioned that he wasn’t aware of Subject Access Request and there was no way that I could have any access to the information that they hold in regards to my communication with them.

After a few months I did receive a copy of one of the dockets which was for the Gold transaction (approx Rs 18000) and was informed that the dockets for the other 2 transactions (Rs 700 Approx) had been misplaced and hence the amount will be waived off my account. Incidentally, I had managed to recover the dockets for the other 2 transactions during one of my meetings with the Fraud department last year. And, when I look at these dockets none of the signatures match that of mine and an even bigger surprise here is that each of these signatures are different from each other.

And when I brought this to the notice of the executive from head service quality he asked me a copy of the 2 dockets which I had and mentioned that he would forward them to the Chargeback department. I went ahead and personally handed the dockets to him. Later, when I got in touch with him after a few weeks he informed me that the dispute had been resolved in the bank’s favour. However, when I questioned him for some justification he asked me to again send him scanned of those dockets as he had misplaced the ones that I had handed him. So I went ahead scanned those dockets and sent them to him. And I kept receiving calls from the recoveries department. So, I again contacted this person and he again mentioned that the dispute had been resolved in the bank’s favour.

Now I am terribly tired and frustrated of wasting both my precious time and money of being behind these goons. I am now totally convinced that they do not bother about their customer but only about the money that they can steal from them.

Overall, I am very disappointed as I have been ill-treated and mishandled by ICICI Bank in spite of being such a loyal customer and also a part of their sister concern. I feel this bank is not bothered or does not value their customer’s time, money, wellbeing or satisfaction. I did have hopes of this matter being resolved by them and I have waited longer than any person would have, for a resolution. And now, as recommended by one of my dear ones I am turning to you with great trust that you for sure will help me obtain justice and free me from the mental torture that my family and I have been going through.

Yours truly,

Arcadius D’souza.