ICICI is the least trustworthy bank I have encountered in all my experience with banks. This is regarding a transaction for $3000 initiated on Jan-12. Here is the chronology of the transaction:

Jan 12: Transaction initiated

Jan 19: Money debited from my account

Feb 1: I call in and raise a service request

Feb 3: No response from ICICI team, so I call back.

The service representative tells me that a response has been sent (I have not received anything), and that I might not have received it because something might be wrong with gmail.com. Seriously? What a complete moron - I explain to him I have received more than 50 emails over the last 2 days, and this is the ONLY email that I have not received - Why? After that, I explain my problem. Money has been debited from my account, but not been dispatched - why? Get this - he says, draft has been dispatched and received. When I ask for the name of the person who signed for it, that is someone I HAVE NEVER HEARD OF. The beneficiary of the DD and the DD recipient are the same. How the heck can ICICI allow someone else to sign for it? I then say that the status on the website says something else (money received). A previous transaction I had executed successfully (where the money actually reached) showed a status of "Draft Dispatched" and gave me details of the courier, DD number etc. But this does not have anything - why? This is what the customer rep says - "the website has changed now sir". I can't believe that ICICI is this lax and irresponsible with such important transactions. So I raise a complaint request, verify that it has been raised with the representative and ten hang up.

Feb 3 (10 mins later): I realize that ICICI can't be trusted, and call back to get the SR for this request.

When I ask the customer rep for my new service request, she said that I have not raised any! According to her, the last time I have called is on Feb-1. This is absolutely unacceptable. It is one thing if ICICI makes a mistake on the transaction. But it is completely something else to blatantly lie to the customer. So either this rep, or the one that I spoke to before lied to my face. This time I raised another SR (SR165917141) and hung up.

ICICI representative, if you are monitoring this website, read this: For providing deficient service, you have CIVIL liability to me to fix the issue. But when an employee of your company willfully lies and misrepresents facts, I can press CRIMINAL (tort) charges against you. And mark my words - I have successfully won against your company previously in the courts, and I am very well prepared to do it again. Give me my money back.

Other readers: Do not trust ICICI with your money. Other banks (HDFC, ING Vysya, Citibank, etc.) are far more reliable, and even if something does go wrong, they fix it, instead of trying to dodge the issue.

Dear Sir,
My ICICI Bank Online login got disabled and website said to contact customer service. After lot of difficulties with ICICI IVR system, i finally got to speak to a phone banking officer and he raised a service request 162547293 to resolve this problem. The representative also said that the account will be enabled after an hour. I tried after 8 hours and it was still disabled. and i have been trying to contact customer support again past 5 hours. but Again ICICI IVR has some problems, it lets me in, gets my details, provides automated information, but never connects to the phone banking officer. I am kinda stuck here with no options, my account is disabled and i do not know the status, and i do not know how to contact ICICI, Currently iam out of India and can not visit a ICICI branch sooner. All i want to know is the status of the SR #162547293 .

1.I HAVE COMPLAINED AGAINST PROCEDURE OF ICICI BANK FOR
DAMAGED DRAFT/LOST DTRAFT. IN SUCH CASES THEY ARE REQUIRING INDEMNITY BOND AS WELL AS NOC FROM BENEFICIARY.IT IS NOT POSSIBLE TO GET THE NOC FROM BENEFICIARY AS THERE IS NO INTERSET OF BENICIARY TO GIVE YOU NOC.

2.I INFORMED THE ICICI THROUGH E-MAIL AND A FORMAL LETTER WAS SENT TO BRANCH FOR CLOSURE OF MY FLEXI CASH ACCOUNT.BUT THEY WANT THE REQUEST IN PERSON OR THRUOGH REPRESNTATIVE FOR CLOSURE OF ACCOUNT.WHILE OPENING SUCH ACCOUNT THEY ARE PROVIDING SERVICE AT CUSTOMER'S DOORS

IN BOTH THE PROCEDURE ONE OF MY DRAFT'S CREDIT OF RS.59760/- IS PENDING BECAUSE THEY ARE NOT ABLE TO ACCEPT BENEFICIARY WHICH HAS NOT WRITTEN NOC ON LETTER HEAD.IT IS ON STAMPED.

IN SECOND CASH THEY RECOVERED RS.2914/- ON 07.09.2010FROM SAVINGS ACCOUNT FOR NOT PAYING THE RENEWAL FEE OF FLEXI CASH ACCOUNT .FOR WHICH CLOSURE REQUEST SENT ON 15.02.2010 & 24.04.2010

PLEASE HELP TO GET MY MONEY BACK.

REGARDS,
SATISH KUMAR UPADHYAY
SAVINGS ACCOUNT NO.000701017846
FLEXI CASH ACCOUNT 000705028280
MOBILE NO.9873076736

Not sure what ICICI Bank means by Global. Anything you need to done as per the customer service either you or the power of attorney has to go to their branch. It seems like bank knows how to lie and cheat their customers. Im surprised they still exist with all the lying and cheating they do

Dear Sir,
With regards it is to bring under the notice of this Forum readers that yesterday I posted my complain regarding Extreme Harassment7 Nuisance calls From Icici Bank"the below given complain I posted here yesterday.
It is to bring under each & every one's notice notice that, I have been continuously harassed by Mr.Kulkarni from ICICI Bank Credit card collections department.He has been regularly harassing me for the Third Party Credit Card collection.He has been calling on my residence no as well as on my Mobile No:9019555686 regularly.Mr.Vishnu Kumar the Head Service Quality Dept whom I forwarded a mail for this Nuisance calling but he didn't do anything towards my complain.I am getting nuisance calls from your collection dept for Mr.Suhas Joshi on my mobile no.9019555686 as well as on my land line also, on 08/09/2010, twice I got a call from 9769498668 at 16.41pm&on my land-line also at 16.45pm.I don't understand that in-spite of making so many request why do I get these nuisance calls on my no.The person Mr.Kulkarni who calls me from his mobile No:9769498668 he is using vulgar language with me as well as with my family members.I asked him about his first name, from where he is calling, which branch he is calling but he is not ready to provide me any details.He will hung up the call.Today 13/9/10 at 16.58pmpm he called up on my mobile I told him wrong no again he called at 5pm & asked my name, I said I am Mr.Hebbar speaking, he disconnected the phone.He immediately called up on my land line no which was picked up by my daughter, she called me & told that some one is using very rubbish&uncivilized language&he is giving his name Mr.Kulkarni so I again asked him all the details that from where exactly he is calling&which branch of ICICI Bank, but he was not giving me any details.I asked him that from where did he get this no?He said that this No is given me by Mr.Suhas Joshi.So I told him that I am not that person for whom he is looking for.I told him that I will report to the police then he hung up the call.This has become almost daily nuisance.As I have mentioned so many times to Mr.Vishnu Kumar"The Head Of The Icici Bank Quality Dept"but I think he doesn't bother to take care.He has never given me assurance regarding these Nuisance calls.
Just to inform here that neither I am having any account from ICICI Bank nor having any credit card then why am I being harassed by ICICI Bank so frequently?When ever I asked caller that, "from where did you get this no?They always reply that Mr.Suhas Joshi gave this no.So I just want to ask a question to ICICI Bank authority that did they ever confirm on this particular No:9019555686, before giving the credit card or loan that this No;9019555686 belongs to Mr.Suhas Joshi?No never simply they gave credit card to that person Mr.Suhas Joshi without confirming any details.And now when Mr.Joshi is defaulter they are calling on my No:9019555686 which was never belonged to Mr.Suhas Joshi.Now it's a height of my tolerance.So I request here in this forum pl.look in to this matter & do need ful to my complain&see to it that there should not be any more calls from Goons like Mr.Kulkarni.
Thanks,
With regards
Mr.Hebbar.
9019555686

Now today on 14/9/10 I got a message from Mr.Vishnu Kumar(Quality Head of ICICI Bank)that I need to wait till 24/9/2010 for the solution of my problem.But I am sure that nothing will happen because this kind of so many mails I have received in past by Head of The Quality Dept, but again after couple of months I start receiving those harassing&Nuisance calls.so can any body suggest me what else I should do?
Below given message sent by ICICI Bank.(on 14/9/10)

RE: 'ICICICARE=038-555-723' ICICI Bank?
Dear Mr. Hebbar,

We regret for the inconvenience caused to you.
Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a top priority for us and we will respond to you with the details by September 24, 2010.
Sincerely,
Vishnu Kumar
Office of Head Service Quality
CONFIDENTIALITY INFORMATION AND DISCLAIMER
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