Even though I recieved a mail from ICICI on the 9h of juy stating that my credit card is aproved and will be available in 7-10 days, its 23rd august and i still dont have it. Whats more, i recieved a statement from the same saying that i need to pay them 1000 odd rupees for mmbership charges and monthly rental. my continous efforts to the 24 hour customer service dept. as well as to the employees at the c.c.dept. at ICICI has been a waste. I sincerely hope that u will be able to help me by getting in touch with the right person concerned.

My experience with ICICI Bank is very bad. ICICI has deactivated my online demat account (AC No 8500801357) for some reason and I have talked to about 10 customer service but who have no idea why it was deactivated. I had a urgent need of money and needed to send rupees but my whole money is locked in modify allocation of my account but even after 6 days back with them to get my online account activated they haven�t still made my account active. Initially, they started saying it can be done on phone itself and I have been checking everyday to see if my account is activated. After about 06 days or so, someone told me that this cannot be done on phone and they have to do identity verification and asked me to send email to [email protected] and I did. They asked me to send some details about the account - like account number, ARN No., Bank Account No, Date of Birth etc. all. So I sent them e-mail with details and then for about 3 days there is no response. I had to call them again to talk about it and most of the guys I talked said they cannot do anything other thank noting down the problem.

I have paid already one extra cheque no 00706782 amounting Rs 6368/- on 04/11/09 apart from regular payment which is not reflected in your statement and which must be rectified immediatly.

On the other hand, everyday I receive calls from ICICI collection deptt. for pending of one EMI (Rs 6225/-) whereas there is no any EMI is pending till date according to my statement.

When I visited your PUNE branch & submitted my bank statement they checked thoroughly and told yes! that your one entry/cheque is entered to some one else account and be assured this will be rectified within a week time.

But still phones are comming to me which is very panic situation for a me or a customer.

Please see the attachements of the same do the best co-operation in this regard.

Thanks & Regards,

Ashok Kumar Singh
Agreement No. LBPUN00000376144
DOB: 20/03/1973
Loan Amount : 572000

I bought some icici tax saving bond that matured this year. maturity amount had TDS cut, but no TDS certificate given to me. I have registered an issue on this on 30th May but still no response (after 1 month). i have sent 3 reminders too, but still no response. I am unable to file my returns, unless I forget the TDS deducted by the bank. Its very sad... mail the bank through the mail system in the website and there is no response. Call the bank and they say.. sorry... systems are down, cannot verify..

They say a lot of things on TV about taking care and they did take care until recently... have they become too big that they do not care for their customers anymore?

I have never received any kind of satisfactory service from ICICI Bank - that bank has "Midas touch" in reverse. It will spoil any thing its people touch. I have had to put up with a lot of things. How ever I must say that when I had weitten letters to the people given below - I did get some kind of service at snail's pace - for eg I could finally get my ATM pin after 4 months. Activation of the card took 3 months etc., but at least it happened - the latest - they have locked my online access and they say it will take 6 days to unlock it - till then I am supposed to twidle my thumbs or travel with my ATM card or use cheques. However to help all of you who have the complaints the details are as follows:

Head Branch Banking:
Mr. A. Kamani
Joint General Manager & Head Branch Banking
Telephone No.: 28308724 (Monday to Friday, 9:15 a.m. To 5:15 p.m.)
E-mail address: [email protected]

Head Credit Cards:
Mr. V. Prasad
Joint General Manager & Head Credit Cards
Telephone No.: 28308725 (Monday to Friday, 9:15 a.m. To 5:15 p.m.)
E-mail address: [email protected]

Head Home Loans:
Mr. S. Sehrawat
General Manager & Head Home Loans
Telephone No.: 28308726 (Monday to Friday, 9:15 a.m. To 5:15 p.m.)
E-mail address: [email protected]

Head Agri Banking:
Mr. S. Mantri
General Manager & Head Agri Banking
Telephone No.: 28308724 (Monday to Friday, 9:15 a.m. To 5:15 p.m.)
E-mail address: [email protected]

Head Consumer Loans:
Mr. R. Narayanan
General Manager & Head Consumer Loans
Telephone No.: 28308726 (Monday to Friday, 9:15 a.m. To 5:15 p.m.)
E-mail address: [email protected]

Head NRI Banking:

D. Varghese
Joint General Manager & Head NRI Banking
Telephone No.: 28308724 (Monday to Friday, 9:15 a.m. To 5:15 p.m.)
E-mail address: [email protected]
You may write to Business Heads at:
C/O Complaints Department
ICICI Bank Ltd
ICICI Bank Phone Banking Centre
5th Floor Md. Illayas Khan Estate
Road No. 1, Bangara Hills
Hyderabad 500034


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