Dear Sir/Madam

I have submitted a form to open a salaried account in ICICI, SCO 59&60, Sector 15, Gurgaon to Ms Ragini Sharma, Key relationship manager on Thursday Dec 24th'2009. At that time there was some problem in her system so she was not able to match the authority signatures mentioned on my form with the signatures saved in her system. So she asked me to call her and said that she wil send her executive to give a welcome kit. She didnt tell me the documents required for opening a form. Her executive came and said that he can not open the form as I didnt have the required docs. He asked me to deposit the docs in bank n saturday. I went to the branch but the person was not there. So Ragini took the docs but said that my form is with Vikas and she can't open a acount. Today, on monday, I again called her and she said that the person is not coming to office and the form is with him so she cant open a account.

This is not good at your part. Its almost one week that I am waiting for my salaried account to be opened. How can you be so irresponsible that the forms are kept with a person and if he is not there nobody can open a account.

This is very bad. I am really disappointed at your services. This is the first time i was going to open a account with you as I always have my accounts with other banks but i am really disappointed with your services.

Moreover, she disconected the call in between.