I have transferred $24, 396 via MoneyToIndia power transfer on Nov 25th . Money got credited to my account within 24 hours, on Nov 26th. at the conversion rate of Rs. 45.87, instead of the advertised exchange rate of Rs. 46.17130 on your website. I lost Rs: 7325.515 (after deducting their foreign currency conversion charge and service tax), due to this discrepancy.
I understand that their conversion rate changes two/three times in a day. I have been monitoring the exchange rate from your website since I gave the wire instruction to my bank at 10AM on Nov 25th. I have saved screenshots from different times fro 25th and 26th. It never went below Rs: 46 for USD 24000+.
This has happened to me before also, but I did not have any evidence to prove the conversion rate then. I have been very cautious this time to prevent such an incident.
I have called your Customer Care number and they could not help me with this issue.