Even im also a victim of the great money2india servcie.

I have been using ICICI money2India for 4/5 years and i trasferred some amount 2 weeks back and the request statsus is still "Request Received".when i wrote a amil to them they asked to send screen-shots and blah blan..i provided all the evidences what they asked and after that there is no mail from them..after sending out many reminder mails they dont even care to drop a single line mail stating what is going on.
Its really frustating..atleast they should care for their long-run exiting customers..if anyone has any info on how to escalate the issue to their higher management please let me know.

Sujata.

ICICI's money2India website is not working properly. I have sent emails to them again and again. They give the same standard response and have not taken any action. Every time I log in with legitimate user ID and password, it asks me to change password and after that when I log in with the new password, it says "password incorrect". They are also asking me to delete all cookies and temporary files and then wait 10 minutes for changes to occur! Where do you want 10 minutes for this change? There is something wrong with this website and this bank is hiding it.

Before this problem, whenever I logged in, it asked me to update personal profile details and then it would log me out asking me to login again. Then when I logged in, I would get the same thing - update personal profile!

ICICI is the least trustworthy bank I have encountered in all my experience with banks. This is regarding a transaction for $3000 initiated on Jan-12. Here is the chronology of the transaction:

Jan 12: Transaction initiated

Jan 19: Money debited form my account

Feb 1: I call in and raise a service request and am supposed to hear back before 48 hours.

Feb 3: No response from ICICI team, so I call back.

The service representative tells me that a response has been sent (I have not received anything), and that I might not have received it because something might be wrong with gmail.com. Seriously? What a complete moron - I explain to him I have received more than 50 emails over the last 2 days, and this is the ONLY email that I have not received - Why? After that, I explain my problem. "Money has been debited from my account, but not been dispatched - why?" He says, draft has been dispatched and received. When I ask for the name of the person who signed for it, he gives me the name of someone I HAVE NEVER HEARD OF. The beneficiary of the DD and the DD recipient are the same. How the heck can ICICI allow someone else to sign for it? I then say that the status on the website says something else (money received). A previous transaction I had executed successfully (where the money actually reached) showed a status of "Draft Dispatched" and gave me details of the courier, DD number etc. But this does not have anything - why? This is what the customer rep says - "the website has changed now sir". I can't believe that ICICI is this lax and irresponsible with such important transactions. So I raise a complaint request (again), verify that it has been raised with the representative and then hang up.

Feb 3 (10 mins later): I realize that ICICI can't be trusted, and call back to get the SR for this request.

When I ask the customer rep for my new service request, she said that I have not raised any! According to her, the last time I have called is on Feb-1, two days ago! This is absolutely unacceptable. It is one thing if ICICI makes a mistake on the transaction. But it is completely something else to blatantly lie to the customer. So either this rep, or the one that I spoke to before, lied to my face. This time I raised another SR (SR165917141) and hung up. This is the last time I will use this process. Next time I will pursue "other options"

ICICI representative, if you are monitoring this website, read this: For providing deficient service, you have CIVIL liability to me to fix the issue. But when an employee of your company willfuly lies and misrepresents facts, I can press CRIMINAL (tort) charges against you. And mark my words - I have succesfully won against your company previously in the courts, and I am very well prepared to do it again. Give me my money back.

Other readers: Do not trust ICICI with your money. Other banks (HDFC, ING Vysya, etc.) are far more reliable. Even if something does go wrong, they fix it, instead of trying to dodge the issue. ICICI is worthless. And unless they do something drastic to change my opinion, it will stay that way.