ICICI bank mission -Best products and worst customer service. This is what I feel about ICICI. I really hope that this e-mail will do nothing as I have been to many lairs in your customer service department. But still I have copied this message and forwarded it to many managers. As a quality head, you should know that you have got a team of liars. Every time we call up- we get a new answer or our phone is disconnected ot transferred to a department where no one is available. So, we get nice music to listen on hold for 10-20 minutes. But no reply. Coming to the point I have a ICICI salary account and had a pre -approved loan. It has been sanctioned but I still haven't received the money. This is my loan account number L6. And this is may salary account number 03770. Each day I call the sales executive or the phone banking, they say that today you will get the money. They also specify a time frame and promise me. This has been a head ache for the last week. IT is really disgusting that I only say "That the service is fu**in irrational", also say sorry for the same and your agent from application department - Arun R... hangs the call. You can believe whats my condition. What is the use of money if I don't get it on time? If any action is not taken against this and I don't get money on time, I will cancel all my services with your bank. I will try to post this message on all the forums. This will be forwarded to to all the possible managers!

I subscribed to a Housing loan last year with ICICI Bank. Since then, I have only regretted the decision to not use my regular bank, i.e HDFC. The latest issue in my dealing with ICICI relates to copy of a document that they had committed to provide to me at the time of registration of property. When the property was registered, the Bank agent took away the original saying that they will organise to sen me a copy of the registration document, which never arrived. When I sent them a reminder this week, there response has been that I need to pay for the same. While I can understand that they charge for requests of additional document, I am absolutely unwilling to pay for a document which should have been given to me on day one. The executive attitude on the whole subject is that unless the said payment is made, he cannot do and they are not at all willing to meet their own commitment on the subject

This is only the latest of the incidents. I had about 2 months pack prepaid a huge amount. The said amount however was used by the bank with no interest accrued on the same for almost 20 days. Their reply being that they could only consider the amount as paid from the date of next EMI. I fail to understand as to why their executive who accepted the amount failed to inform me that I should actually pay 20 days later

Beside these things, ICICI has taken the biggest advantage of having a large installed base and have hiked their interest rate much faster than others and today have become one of the most expensive loan providers . This is reflected in the fact that when I signed up with them, the rates were competitive and today are at least 0.5 Pts higher than someone like HDFC

All in all, an extremely negative experience because of which I have just decided to stop a large investment that I was making in the ICICI insurance. I would advise all users to be extremely cautious in dealing with ICICI.

Aaarning to all corporate account or any savings account holders. ICICI will shamelessly steal your money from your account and give you various reasons or sometimes just pass the bucks from one department to the other. I have an account with the BTM branchand no explanations been given to me as to why 16000/- s missing from my account. I fought with the manager and they come up with a story of me having a credit card 5 years ago and then i have not been able to reach anybody and i have lost my money forever. I am planning to file a case in the consumer court.

My friend had taken a personal loan from ICICI Bank in the year 2003 from one of the cities in India. Unfortunately, after 5 months or so her husband lost job and they were not able to pay the amt. Subsequently they shifted to another city from pastures, now that they are earning and wanted to repay after 3 years. The collection agents some how found them and started to harass them. They are threatening of arrest warrants and etc. IS this all correct. CAN they be arrested. Pl help.

I have Demat account 1.5 years back and haven't used at least once. After i lost my password I sent lot of mails to send new password, but it landed in deaf ears. So i decided to close the account, and sent an email from their ICICI website asking to close the account; They replied asking to send written request in mail; So I did, and the account was closed.

I have Savings account associated with Demat account. Since i haven't used not at least once, this account went to dormant state and in bank statements received they said contact ICICI to activate this account. Even in dormant state they started applying Debit card, minimum balance charges to this account.

Pass this information to as many people as you can. Beware of ICICI!