ICICI Pru life

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ICICI Pru life Reviews

Ahirjoy June 9, 2010

Non-Refund of Money

Hi,

I want to share my harassment that I had faced after buying ICICI Pru ACE(an ULIP) from ICICIPru life - Policy No "13783477".. In their website it was told online buying with four easy steps - but after buying and online deduction of Rs. 18000/- nothing was easy.

After I had submitted all my documents as mentioned in the website, for no reason the policy was withheld for a month. Nobody even cared to inform me. Later when I enquired I was told still some documents missing and again.

Already frustrated by their inactive nature, I applied for cancellation of the policy. But then the real harassment strats. I have submitted my application in early May and I was told it would take around 7 days. But though it is almost a month I had received nothing. Nobody is telling me what is happening, whenever I contact ICICIPru helpdesk, they tell me they tried to refund the money but it was rejected by the bank and they don't know the reason. When I contacted ICICI Bank where I had my account with the PRN number provided by ICICIPru I always got the answer that no transaction was made to the bank.

I am totally frustrated now. I have send at least 30 mails and made 15 phone calls nothing had happened, All I receive is autogenerated respons ids and nothing after that.

Can you please let me know how can I get my money back and find some peace of mind?

Regards,
Ahirjoy Biswas

Ashish Khare September 15, 2009

Cheating

Dear Sir / Madam,

I want to lodge a Complaint of cheating / using unfair trade practice by ICICI representative.

I received a call from an ICICI Pru Life representative (in Dec'08 / Jan'09) that my policy is selected for some kind of upgrade product. wherein a new policy will be issued to me and my old policy will be discarded. I was explained the benefits of the new policy and was convinced for this conversion.

The representative visited my residence and collected the original policy documents explaining that these would be needed to be cancelled and in place of it I will be issues a new Policy. The new policy documents will be sent to me through courier.

I took his number to enquire about the status and gave the documents.

Since then I have tried numerous time however the number does not work.

My ICICI Pru Life Policy Number is 01570317.

I have tried to register a complaint through the customer care services however they did not register it instead explained that I should visit the nearest branch for help.

I am unable to visit a branch during week / working days and the office is closed during weekend.
Despite my attempt to reach the office on a saturday they did not entertain my request as the appropriate person was not available.

I doubt the representative who had cheated on me may withdraw my money from the policy.

I checked with the customer support and till Friday (Sept 11, 2009) the money was not withdrawn and my policy was stil in my name.

Cancellation / withdrawl requets for my policy should not be accepted without my presence.

Please send me another set of documents of my policy asap.

Can someone please help me register my complaint and issue a complaint number.

Regards,
Ashish Khare
9871416313

(My ICICI Pru Life Policy Number is 01570317)