I have purchased overseas student insurance policy under plan gold-w100 from the icicilombard on 8/08/2008 for 2 years for my son who is studying in USA. In the month of march 2009, he was hospitalise there for 2 days in STRONG MEMORIAL HOSPITAL IN ROCHESTER NY for the treatment of malaria for which he was charged $ 5029.91 by the hospital. Apart from this, ambulance service agency charged him $436.50. Out of this my son needed to pay $ 100 as per the clause in the policy, which he paid immediately. The company approved rest of the bill amount (I have company's mail for the proof).The payment was to be made in USA by UNITED HEALTHCARE GROUP which has a tie-up with icicilombard. In the month of Aug.2009 my son Aditya received a statement from the hospital which stated that an amount of $ 1715.21 is still not paid by the UNITED HEALTHCARE.Subsequently ambulance service agency also sent the statement stating that their bill for $436.5 is still remains to be paid.
From then onwards my son is receiving threatening calls from the hospital as well as from the ambulance service agency regularly.Recently they have warned my son that his degree would be withheld and he will not get a job in USA unless the payment is made within 15 days. This is putting immense mental pressure on my son and it is hampering his studies. I have been following up this case with ICICILOMBARD'S Delhi as well as the Mumbai offices frantically.However no one has been answering my queries satisfactorilly. I fear that it would harm my son's career and thrwing the poor boy in mental depression.After approving the claim how can they withheld the payment for so long.Why cannot they put pressure on UNITED HEALTH GROUP to pay the bill in full? I would be grateful if someone helps me out in this regard. If I have to arrange to make the payment, it would put me in additional financial burden, because already I am paying from my nose for my son's educational expenses.

SHRIKANT P.JOSHI