Purchased a Nordic Track Elliptical, it arrived defective. It took two weeks before a technician arrived. I was told it was unrepairable and needed to be replaced. Two weeks later a customer support rep said sorry, it'll be another week. When I asked to speak to a supervisor the rep who could not care less, put me on hold. 10 minutes later he came back and said someone will call you ina a couple of hours. In the meantime I have already paid $200.00 with another payment due.

If I stop paying I will have a black mark on my credit for a companies inferior product and absolutely no concern for the customer.

We bought a machine from ICon Fitness and waited for delivery, only to find they delivered it the wrong person, wrong city, wrong everything. Mistakes happen - I was understanding. However, after discovering their mistake, I couldn't believe the lack of help given to me from their customer service department. Everytime I called "customer service", I was put on hold for a minimum of 40 minutes each time. Each department I spoke to told me I needed to speak to another department. They took a message and I've YET to receive a returned phone call. No one seems to care. No one is willing to help. As a result, we canceled our order and will order another brand that receives high customer service ratings. I wonder... if I had this much trouble just trying to get the machine delivered to the correct house, how much more trouble would I have had if it ever needed a repair? No thanks, Icon health & fitness. :(

I have been a field technician for over 3 years now. ICON/UTS utilizes independent contractors to provide warranty and non-warranty service. It provides a very good income and the freedom of being your own Boss. I terminated income with a fortune 500 company to enjoy this freedom. They are currently 8 weeks behind on my pay. Icon's contract with us sates that they will pay for a job 30 days after I invoice it. At that time they will send checks for a one week period. The checks usually come in on Monday or Tuesday. ICON was very good at keeping up with this. This was great until about Oct 2010. I knew what to expect on a weekly basis and could plan accordingly. Now this has changed! Seems like it happened over nite. Must have a change in management. Some weeks the checks don't come in at all and when they do, it is way short. I may complete 20-25 jobs in a week and only get checks for 5 or 6 jobs. Now after several months of waiting for ICON to correct this, my emergency funds are rapidly disappearing. They seem not to care and if a service provider complains, ICON will just terminate them. They are currently over $7500.00 behind on my pay. Same story with our other Technicians (those who havent quit)..Hope ICON see this, their Management is asleep at the wheel. Dont be surprised if you cant get a provider to repair or maintain your machine. Customers pay big bucks for this service and they should get it! Very Pissed TECH!

I purchased a Nordic Track Treadmill from Sears in April of 2008 - total cost was about $1100, which included a 3 year comprehensive warranty. Less than 2 years later: the belt has ripped, the belt tension adjusters have fallen off, the latch to hold the treadmill up when not in use has broken, and now the console is malfunctioning. Apparently, Nordic Track does not build treadmills for people who actually use them.

Consequently, I have had to call in multiple times for warranty service. There is a minimum hold time of 25 minutes to get anyone on the phone. Customer services reps are very rude, and completely unable to diagnose the problem. They have sent out the wrong parts to me. Correct parts have been out of stock. Checking an order status on their web site never yields any results (even after I have actually receive the part! "no information was found" is the response that is received).

My treadmill has been out of commission for 10 days, and I have no repair date in sight.

I bought a treadmill and it had missing parts. When I called their customer service, I was sent on a tour of every single department in the company. Finally, I was put on hold for 45 minutes before I could talk to a person. When I talked them, their computer did not have any details of the product I bought from them. They collected the complete order information once again including my name, address, phone number. I wonder what kind of company sells you an item for $1, 000.00 and does not have a record of even customer name and address. I am still waiting to receive the missing parts. If you ever buy from Icon, pray that you do not need to contact Icon for service.