IDBI Bank (Bangalore Indira Nagar Branch) provides top up loan for existing customers and i always beleived that private bank will "behave good" with existing customers(now i realised that it was big mistake). I applied for Rs 13 lakh for loan for house extention. Loans are taken care by DST(Direct Sales Team), which is the "ONLY" interface to customer, i tired reaching many times behind this layr to talk to some one from IDBI(DST is not employed by IDBI, they are agents). But structure of IDBI never allow you to reach there , so fially you fate is decided by DST.

DST took more than 2 months to collect requirement documents from me. They keep coming back with additional document. so processes which started in april 2007 , loan could be filed on 31st May 2007.

During processing first agent (lets call executive) resigned and he handed over file to some one else but this i came to know only when i called the executive, he said that he already resigned. THERE IS NO PROCESS TO INFORM CUSTOMER THAT EXECUTIVE PROCESSING HSI FILE HAS LEFT THE BANK.

New executive pushed the file to next level (now loan is sanctioned) and he resigned too. AGAIN NO COMMUNICATION FROM BANK. Finally file went to a "SR EXECUTIVE" working since last 2 and half years. He did show all sympathy with me about what happened. but asked for all document which are now old due to 3 mots long processing. So I had to get bank statement s, EC once again till date from April.

Now comes the FINAL DAY when Sr executive promised that today Payorder will be ready. Suddenly collection department wakes up and says that you have Rs 305 as over due( Should that be checked very very early stages of TOP UP loan processing?)

Payorder is stopped , so i had to rush to bank to clear over due to Rs 305. Now once again i was assured that payroll will be ready by friday late afternoon. And will be directly deposited tomy bank(ICICI). I kept checking CICI account till saturday night but nothing happened. I called the executive sunday morning (apoligising for calling on sunday and asked about status. Very confidently he said its weekend thats why its late done worry monday morning ti will be ready.

Monday morning suddenly Sr executive calls and say " Sir there is error in pay order so it has come back from ICICI. I will correct and deposit again in half an hour".

Nothing happen till monday evening. Again I called up , Sr executive asking my my ICICI a/c (though he has 36 checque leaves from ICICI bank, authorization letter mentioning a/c). Then he realize that one digit is missing in Pay order(he was supposed to correct this mistake in morning which he is doing in evening after i approached him). He went back with a promise to correct the error in 5 minutes.

It 30 minutes , i am waiting for his call if he has corrected the error. Wish me good luck and BEWARE OF IBDI bank sales team.

Regards,
Anurag.

IDBI freezes your online account if you type wrong password 3 times in a row. No warning, nothing, the 4th time you will get the message that your account is frozen.

There is online form to request reset of the password. So I submitted a request on March 25 2007. Absolutely no response what so ever. After 3 weeks I sent a reminder e-mail to [email protected] (that is the customer service e-mail for this). They said :

"We wish to inform you that your password had already been dispatched to your mailing address which is registered with us on 28th March, 2007 Kindly confirm your mailing address."

I reply to the e-mail and confirm my mailing address. The customer service representative didn't bother to read the complete mail and she sends a std response saying:

"We wish to inform you that the internet login password is case sensitive. Therefore, while logging in, kindly ensure that the password is entered in exactly the same format as was forwarded to you. "

What the heck? Are you drunk or what? Aren't you paid to read the e-mail? I am already at the edge of breaking down. Anyway, I reply to the e-mail asking them to clarify that e-mail. Then the representative replies saying that my password will be dispatched to my mailing address.

So today (may 21) I send a mail that I have not got any response. So the person replies with the following:

"We wish to inform you that the Password was destroyed for the reason consignee not available and therefore, we request you that, kindly inform us whether you can collect your Password from your home branch, so that we regenerate a new set of log in & transaction Password and dispatch it to your home branch for you".

What the heck? Consignee not available? I have not got a single notification. I am 100% sure no registered post was sent to my home address. So I have sent a mail asking for the tracking number for the mail which I was supposed to have lost. I will keep you updated of the progress. I want to receive the password by mail to my home address and I am going to see how long more this is going to take. IDBI: you are incredibly stupid! This is why some stupid m***ns in singapore and hongkong are overtaking us in banking in our own land. What a shame.