Hello,

I am Vikrm Vardhan and am living in pune these days, here i am use

the idea prepaid no : 9822574064.
On 18-07-09 at 6 :45 pm, tried to recharge my number by the STD

OFFER PACK by idea services according to which, i was suppose to

receive 58 STD minutes on the recharge of 48 Rs. voucher.

Due to mistake the recharge was done for Rs..49 instead of 48.
It went successful as i received the message form idea

sever(3981), but neither had i received any std minutes nor any talk

time for that amount of recharge.

When i complaint it to my retailer(GURUDUTT MEDICALS, kalewadi phata

Pune), he replied to forget that money as according to him this

issue can never be resolved and moreover he himself has many issues

with him in past.
I contacted the customer care for the issue same day only, then

they issued me SERVICE REQUEST NO.1#19894339.assuring me that the

transaction will be reversed with in 72 hrs, but it was a fake

promise as in couple of days i got a automated call that the issue

is resolved, which in reality was not till date.

Then i again contacted customer care, this time they clearly said

that they cannot help me on this matter and it can be resolved by

the retailer only.

I again contacted my retailer he made me talk to the retailer

helpline of Idea Services according to whom the retailer need to

complaint the issue to their dealer(PERFECT COMMUNICATION, near

Sai chowk, pimpri Pune) and get the refund for the same but the

retailer said that this refund is practically possible as this

issue had been in their notice many times even for bigger amounts

in past but no refund was made for the same.
Number used by retailer to make my recharge :9881452802

Now,
Can i know my fault in this while case except that i made the

recharge of wrong denomination, moreover is it a crime that my

amount is not refunded by this whole system.
WHO IS RESPONSIBLE for my money wastage above that wastage to my

precious time fore the mere mistake of mine, Is it not the

responsibility of the service provider to be transparent at these

ends

Above all this is a common mistake that might happen during

recharges, then pockets of whom is getting the benifit of all this

money not refunded?

WHAT SHOULD I DO ? forget my money ...