ideal image has to be the biggest scam, they have all their adds saying that they can make you hair free. but in reality they only "strive to achieve a 75% hair reduction" which is complete b/s. just because you promise something you are not able to deliver doesnt mean you have to come up with excuses on why you will not issue a refund. i have had all the treatments i was supposed to have to be "hair free" which we all know now means nothing. so i waisted 2 years and 9 appointments on a lie. the staff at the palm harbor, fl location has horrible customer service and they never call you back when you have questions. the woman in charge there if you even want to say she has any authority there except reading you the contract and giving you wrong numbers to contact someone in the home office, then by all means call and talk to stephanie dollins. i have not received what i was promised from them but they will not issue a refund because they have "provided thir services" which did absoutly nothing so technally they owe me money. i have no problem for paying for something that works but this did not. and yes there is a life time guarantee for me to go back and have no results good thing they threw that in there. thank you ideal image for false advertisement i hope you are sued and go out of business. i only hope to be part of the lawsuit.