2007 a sales rep came to our business. We chose to advertise in the small East Bay book as this option offered two free ads in books distributed to areas in and around where our dog grooming business is located. The following year we received a letter stating we could renew, and no contact was needed unless there was going to be any changes. When the 2008 books came out we were not in the books that offered us the best exposure, and to make matters worse there was another dog grooming business listed Shampoochie, but not ours. Many of our customers thought we had gone out of business. I called customer service (and that is a joke) to tell them what their company did, and they offered to give us internet exposure of course costing us additional expense. I was very angry, and after much arguing they offered to give a credit for the following year of advertising. I told them I would not want to advertise with them again as this had been the second time they had messed up. The very first year of business they screwed up too. I choose not to pay the bill and now they have handed it over to a law firm. I have nothing good to say about this company

This is a scam operation. What ever you do never sign a contract of any kind with this company. I did and I am still paying for a service which I am not receiving. They have double charged my card for months. They have continued to charge my card for months after I terminated service with them.
I have a successful online company, Idearc assured me that they were the best at search engine PPC management company with a great track record. After they took over my PPC my sales dropped 35% and where I was in the top 5 listed in my category before they took over I dropped to 114th position. When I contacted them about it they said they didn't know why. The rep was terrible, I was doing a much better job of managing my PPC than the rep was. I terminated the campaign with them and went back doing it my self. My sales returned to where they were before they took over and now I am doing 35% more business. I am still paying them $500 a month to do nothing, and they won't let me out of my contract. They bill me every month but provide me absolutely nothing!!! If I hadn't taken my PPC campaign back over when I did after 3 months I would be out of business right now. All said and done signing the contract with them is going to cost me about $15, 000. Lost up in smoke money, all for just a complete nightmare. Oh by the way I got a letter from them the other day, they are filing chapter 11. I am not surprised. I hope this post will save you the trouble of doing business with this company!!!

I've had nothing but problems trying to advertise on Superpages through Idearc Media. Their representatives continually lie and misrepresent their terms and continually engage in false and fraudulent billing practices. They sell their advertising on a pay-per-click basis and then add 'monthly minimum charges' without any notification. When you attempt to minimize or cancel your add(s) all they do is give you a run around about how this is going to hurt your business. They then proceed to send fraudulent bills for un-incurred expenses and harass you to pay these bills. This is the worst company I have ever done business with in my entire life and would STRONGLY ENCOURAGE anyone considering advertising with Idearc Media on the Superpages web site to reconsider and select a company that is more ethical and professional with their business practices. Based on my experience, ANY and EVERY company that exists would most likely be more ethical and responsible than SUPERPAGES. I hope to never encounter them or any company remotely similar to them during the remainder of my life. These people are nothing but con-men and con-women under the guise of a quasi-reputable company. Anyone seeking to advertise on Superpages is simply biting into the lure of their con-game. The people and practices of Idearc Media make me ashamed to be a United States citizen.

Idearc never informed me that my advertising was being automatically renewed in the Verizon Yellow Pages. I was never sent a renewal contract/form nor never called to let me know that
my advertising was being renewed against my wishes. When I called, not only could they not tell me who my sales rep was, they informed me that I was now responsible for another year of advertising I did not want. When I complained about this, I was told that my account would be put into collections if I did not pay, and the person on the phone promptly hung up on me. I called back and got a second person on the phone who also could not tell me who was responsible for my account, could not even find any of my company's information, refused to talk to me about the situation. They started yelling at me, telling me once again I would be put into collections. Once again, my call was cut off. I can't believe that Verizon actually employs a company like this to do their yellow pages advertising.

I had advertising with Idearc Media which was Verizon at the time in 2005. I did not place advertising with them in 2006, yet got billed for it. Also in 2007 I got billed. After three years in december of 2008 I got billed again. Try calling them, I spent 57 mintues on the phone the first time and 37 minutes the next time and 1 hour and 3 minutes the last time that I called them. Avoid advertising with them. Avoid talking to them. Do not do pay per click, print or any other sort of advertising with them. They will get you. They will charge you. They will ruin your credit if you do not pay them, even if you do not have a contract with them. They are a bunch of bastards. Idearc sucks.