Idearc Media overcharged me so I had to call the customer service number. I was on hold for over one hour listening to a message that says how important my business is to them! Don't use Idearc Media as they will screw up your bill over and over again and then you cannot reach them when you have any problems.

I have never experienced such a pathetic company with such crappy customer service. APPARENTLY MY BUSINESS IS NOT IMPORTANT TO THEM AS THEY WON'T EVEN ANSWER THE PHONE!

This company is the worst. They contacted our dental office and spoke to a clerk about including the dentist's name and number in their yellow pages. After one year we canceled but they said it was automatically renewed, based upon the fine print in the 12 pages of forms they sent over after the fact. Also, they claimed it was too late because the book had already "gone to print"! We did not pay, claiming they could not automatically renew without the Dr's consent or knowledge. We are now fighting the collection agency, who claims we are responsible for an entire extra year's worth of the yellowpage name and number. This is not only fraudulent, deceptive and illegal. We intend to fight it in court.

I have a small company with no employees I had been advertizing with verizon for 7 years and our fees for our ad was added onto our phone bill. about 2 years ago Idearc took over and started billing separately. 2 months before the end of our 2007 term was up (Feb) I contacted Idearc to tell them I no longer wished to advertise with them. they told me that it was too late to cancel and I would have to pay regardless. I asked how they could do this and Idearc told me they have the right to renew our ad and charge however much they want for it without getting approval. I have never signed anything with them to this effect. they also said that they got a 3rd party verification speaking with someone at my company with authorization. They faxed me over a 1 page form with my husbands name on it with no SS# or ID# just a name. well, my husband doesn't even work at my business! I think it is all B.S! I also told them I wished to cancel for the 2009 advertising since they would be automatically renewing my ad, and they said they couldn't cancel and I would have to call back in October to cancel for the 2009 issue because they wouldn't let me cancel until After October of 2008 (10 months later)
I don't know how Idearc can get away with this. It seems like they are doing it a lot to people. Has anyone complained to the B.B.B. or any other government agency about this?

This company screwed up my yellow page ad the past two years. First they put my home address in the ad and then lied about it when I questioned them about it. They said that they got it directly from Verizon and that I asked for that change. Who in their right mind would list their home address in an ad when their business is a mobile service?

This year after working with my sales rep (and his manager) for two months to get the ad right (after I threatened to cancel the ad because of the previous year screw up), going back and forth via e-mail, fax and phone calls and finally getting the ad the way I wanted it, guess what happened- THEY DON'T EVEN RUN THE AD!

They cost me business last year because of mad customers showing up at my home and finding no one home (I'm out conducting my mobile business); and, they will be costing me business again this coming year because they didn't even bother to run my ad in their book.

I also advertise with the AT&T yellow pages in my area and they get the ad right every year so I've been increasing the ad each year, I benefit so they benefit. Their sales reps make you feel like they truly care about your advertising needs whereas Verizon could care less.

Believe me, this is my last year with Verizon and their advertising arm, Idearc Media, and I am going to cancel the three phone lines I have with them and go with AT&T. In my small way, going to cost them some business like they have done to me. Don't know what is wrong with Verizon but they need to get rid of Idearc Media or continue to lose customers.

I signed up for advertising with Yellow pages (IDEARC MEDIA) in 2007. Dissatisfied with the results, I decided not to renew my contract for 2008. Then, I received bills for 2008 advertising. I attempted to contact IDEARC several times to no avail. I finally talked to a costumer relations person who said that he would have a supervisor return my call. I never received a return phone call. Then, I emailed IDEARC, and received a reply email indicating that this was the first time I contacted them regarding this issue! I sent letters and have received no response. Finally, I talked to another representative who informed me that I signed a contract in 2007 stating that IDEARC can renew my contract any year at their discretion without confirming with me! I was outraged. Then, to top matters off... IDEARC sent me to collections for not paying!

This is a total rip-off. They do not care about consumer satisfaction! Do not give them business because you will be sacrificing more than you think!

Horrible customer service and outlandish, unconscionable billing practice!