Stay away from dealing with this company if at all possible. I decided after one year that the cost of advertising did not justify the expense. I checked my contract to see if I could cancel by phone or if a new contract would be signed each year. I was quite surprised to find that the contract was automatically renewable unless cancelled specifically in writing. I wrote the company and asked to cancel my advertisements in the local directory. A week later a representative called to see if I wanted to make any changes to my ads. I told her no, that I wanted to cancel everything. At the time of renewal I recieved an invoice for an advertisement in the directory in a neighboring city. The representative did not return my call. If you want to cancel with Idearc Media be very specific. I did get most of the ads cancelled, but will pay for a small ad since I did not say "Cancel All Advertising with Idearc Media" in my letter! Even better, don't deal with them to begin with!