Ideeli's shoddy customer service is something I had only heard about...but I have proof now. I have never heard a business tell me that they will not send me an update on my shipping estimate if in any case the merchandise does not ship within the designated dates. It is sad that only after I told the agent that I am going to post this conversation on this forum, did she offer to send me an update about my order. I have purchased other stuff from them before and was pretty content with their service, but after this exchange (see below), I will never shop with them again...!!!

ideeli Member Specialist: Welcome to ideeli – how can I help you today?
anamika barman: Hi I would like a shipping estimate
anamika barman: it says between Jun 14-20th
anamika barman: Order Number: 26388307
ideeli Member Specialist: Then as long as the vendor supplies us with the merchandise as they say they will then the orders that are placed for that particular item will ship sometime between those dates.
anamika barman: What if it does not ship within those days
anamika barman: will I get an update?
ideeli Member Specialist: If you do not see an email with your shipping confirmation within those days you can email us or simply get on chat again and we will credit you back for the shipping charges.
anamika barman: Ok...and what about the merchandise?
ideeli Member Specialist: It is not very often that the vendors are late supplying us with merchandise so chances are your order will ship no later than the 20th. We refund for the shipping charges if we are late shipping but no further discounts on the merchandise if that is what you mean.
anamika barman: Well...I guess my question was whether I would get an update about when the merchandise is expected or could I get a store credit for the merchandise if in a rarity (as you say), it does not reach on time...thanks
ideeli Member Specialist: Your next email you will receive is when your items ship. We do not send emails updating customers if a ship date is to change.
anamika barman: Wow...that's fantastic...I am going to put this whole conversation up on complaintsboard just to make sure people know how helpful you guys are
ideeli Member Specialist: If you would like me to watch your order I can and update you if your order does not ship as expected.
ideeli Member Specialist: I do not have an agent number, sorry.
ideeli Member Specialist: My name is Debbie and I would be more than happy to personally watch your order for you and give you updates if your ship dates change.

This is my NIGHTMARE experience with Ideeli.

I ordered a hair dryer which I received fine. The company then sent me two more hair dryers I did not order. After several emails and phone calls I was told I would receive shipping labels to return the two boxes. They of course never sent me the correct labels after I requested them several times. I finally sent the two packages back to avoid being charged for them - it cost me $26, more than half of my original purchase.

They have refused to reimburse me the money I had to spend to fix THEIR mistake. I posted a complaint on another site which they replied to telling me how badly they wanted to fix my problem and how sorry they were I was unhappy - of course they didn't do anything to fix the problem. I have since seen from other complaint sites that is just another one of the games they play. They don't care about their customers and will give you the run around until you are blue in the face. I wish I had read the countless complaints about this company all over the internet before I unwisely gave them my business.

Buyer Beware!