Taking more than a Month to receive orders. They tell.me its normal than I see in my orders that my item I am still waiting for are no longer eligible for returns.

This company has owed me money since August 2010 and refuses to credit me for my returns. I have been trying to deal with this since August 2010. Their customer service is abominable, and I have now read numerous complaints just like mine on websites all over the internet, as well as with the Better Business Bureau. They do not offer a customer service phone number as they prefer for you to deal with their online representatives. I have done just that, as well as obtained the hard-to-find phone number, and have been given a runaround from all ends. I have been treated rudely, lied to, and more. I have been promised a refund and a callback to confirm this several times, but this never happens. I have even requested that Jason Faria, supposed head of customer service, call me, but this too has been ignored. This company owes me $523. Paul Hurley, the CEO of Ideeli.com needs to be made aware of this all too common situation by as many consumers as possible.

This is the first time I've ever felt compelled to join one of these groups. With that in mind stay away from IDEELI.COM. Even their own cs representatives expressed disdain with how the company handles itself. Documentation doesn't help and the truth is manipulated to fit their needs. BUYER BEWARE.

Do not buy from. One of the worst company's ever. I placed an order over a month ago and still don't know what is going on with it. I sent 2 emails to customer service with no response. HORRIBLE!!!

On December 11th of 2009, I ordered a Nautica coat with an expected ship date of December 28th - January 4th. On January 6th, I hadn't received any shipping notification so I sent an e-mail to their support and was told that the coat would ship in the next 24 to 48 hours and they'd be happy to apply a shipping waiver. I waited another 3 days and sent them another e-mail to which I received a reply that said, "Our warehouse team informs us that this item from your order is unavailable from the manufacturer." Did they not this two days prior when I first inquired? It had practically been one month since I placed my order. They gave me a one-year $25 credit as a "courtesy".

Ideeli fails at the very basic level of a business: supplying products that they advertise.

What upsets me so much is that the coat was a present for my future sister-in-law. How terrible does it look; I say it's coming between x and y dates, oh no wait another 2 days, and oh no, it's not in stock?

I will never do business with them again. A $25 credit does not put a coat in my future sister-in-law's hands.