Identity guard

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Category: Services

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United States

Identity guard Reviews

Disatisified Attempted Customer April 20, 2011

Managerial and Technical staff at Identity Guard is incompetent

As an Attempted Dissatisfied Customer my over two months of frustration trying to enroll in Identity Guard continues. It appears impossible for me to verify who I am with them, yet I have no problem doing so at the three credit bureaus. The managerial and technical staff at Identity Guard is incompetent. I was finally contacted by Henry Gyamfi 703-814-7168 today after over a week. He is unable to get any useful information from his Information Technology folks to resolve my enrolment problem. As an Information Technology professional myself, I find this unbelievable and unacceptable. So, when this failed I tried the customer approach when you have a problem of elevating the issue to higher and higher levels of management. So, I tried to elevate this above the Director - Shele Cowan - to the CEO - Michael Stanfield. They operator at Intersections would not let me talk to him. I rate Intersections as having terrible customer service and as incompetent.

ihatetheives1 July 6, 2009

Unauthorized charges

Recently I have contacted identity guard about the charge of $19.95. The person talking on the phone with me claim that the other charge was from a different identity service. But I know I only subscribed to one identity product within this month. I have sufficient proof this guy is a crook and their out to standing to scam you alive. I have contacted my bank and reported this situation for the $19.95 charge on my debit card. I will cut and paste these unauthorized charges. By the way I have told a person to close my account down with identity guard, and remove both charges the $14.95, and $19.95 and the person said no. That was not being very courtesy to your subscribers/customers. The bank chase is investigating both of these charges, and no telling what they will do with people's social security numbers. They need to be shut down permanently with no other computer access.