When I applied for a cash advance after typing in all my information, a pop up screen came up with three different products for selection. You had to check either yes or no. I checked no and I noticed that my information was still on the screen. I tried to back out of the screen by hitting back and apparently this does not work. I was charged $31.98 for which I did not have. I have requested a refund but Nicole on the chat window states that when I applied for the loan it has a service that goes with the loan automatically. After going back and forth with her in the chat window, her evasiveness has let me know that I have been scammed. I am making this complaint but I am going to go further because if these people can do this and get away with it, there are probably thousands of people being duped.