The Sears auto service at the Pembroke mall location, Virginia Beach, VA is in total disorganization! A quote for the replacement of two struts was given 17 May 2011 for 243.18. I returned on 18 May to have the work done. The price suddenly became 373.00. I decided to have the work done despite many customer complaints about this store while I was present on 17 May. I dropped the car off at 9:00 am. The job was promised by 1:00 pm. I checked in on the car at 2:00 pm after not receiving an update or phone call on the job progress. The job was not completed, but was then promised the car by 3:30 pm. I returned to the shop at 5:00 pm after not receiving an update or phone call on the progress yet again. At 5:00 pm the struts were on the car, it was sitting outside the shop, but had still not been aligned after the strut replacement which is necessary and was a part of the quote for 373.00. The worker at the cash register had to remove the cost of the alignment because there was no way to finish it by close of business which was 8:00 pm. This Sears auto service is a complete failure. I will never shop at this Sears store and would be afraid to ever have any repairs done at this location. The technicians, managers, and counter personnel lack experience and do not display an education that even resembles that of a high school diploma. This store is headed for disaster!