I have been debited 31.98 from my account since December, I have talk to a rep about this back then and was suppose to be cancelled with no refund. but now I am STILL being debited, now I spoke with a rep today and she acknowledged that they are still debiting me. I am very upset and have been told to apply for cancellation and refund process!! if this does not happen, please advise my next move. she gave me a cancellation #2369385 am I on the right web she gave me? www.IDtheftrefund.com?9