idprocs.com took 31.98 out of my checking acccount without my permission. This better be resolved before I start receiving bounced checks.

Apollo: Hello, how may I help you today?

[email protected]: I recieved a transaction on my bank account this morning that I never knew about and never signed up for. I have looked up this site and its business practices and am well aware of the outstanding cases against it. I have already ordered stop payments on any future transactions and have filed an affadavit today with my bank for the one from last night. I want these charges to stop, I never agreed to sign up for, or pay anything.

Apollo: May I have your first and last name please?

[email protected]: Roy Brown

[email protected]: I apologize if I come off a bit harsh, but I am seriously upset

Apollo: Thats alright

Apollo: Could you please verify the last four digits of your social number?

[email protected]: xxxx

Apollo: We received an application under your info for Identity theft insurance protection, when you were applying for a pay day loan you were denied and brought to our application page where you were offered 3 products under 1 application and one of those products was Identity theft insurance which covers you financially for ID theft for up to $20, 000. The insurance plan does cost you $31.98 per month

Apollo: This insurance covers your "out-of-pocket" expenses such as notary and legal fees, as well as lost wages and other direct expenses often incurred from identity theft. In the event of a confirmed identity theft, you are eligible for expense reimbursement of up to $20, 000 for the individual plan. 100% guarantee! We will restore your identity to 100% of pre-theft status, 100% of the time. As long as you are a client when the theft occurs and your claim is legitimate, you'll have whatever you need to regain your good name and recoup any losses you may experience

[email protected]: I never agreed to sign up for anything.

Apollo: I have cancelled the service for you. An automated confirmation will be emailed to the registered email address. This will stop further billing.

Apollo: As stated in our terms, if the application is proven to be fraudulent you will be refunded in full. You will need to follow our fraud resolution policy, You will need to contact your local police station and file for identity theft, once you have a copy of the report you can fax it in to us at 1-888-385-2668 and we will be able to provide the officer working on the case with all the information needed to trace the application back to the person that applied for it. Once it has been proven the application does not trace back to you we will be refunding your account in Full.

[email protected]: My bank already sent a form to you, an affadivit.

Apollo: Kindly follow our fraud resolution policy above please for us to process the refund.

[email protected]: I never signed up for anything. I dont have to prove that I never filled out an application for a payday loan, because I did. I never signed up for any other offer, and this has happened to hundreds of other people.

[email protected]: Like I said, my bank is sending or has sent a form in which i have stated in plain black and white that I never signed up, nor comfirmed anyone to debit my account for any amount. So I suggest you just refund the money, because I know this is just some scam.

[email protected]: This isnt a question of who filled out an application for a loan, because I did do that. This is a question of automatically signing me up for things I never knew about.

[email protected]: Since I didnt know, I expect my money back, now.

I was searching on some payday loan sites, not agreeing to anything, and certainly did not sign up for anything, and the next thing I know, this IDPROCS.com takes 31.98 out of my account. Furious, I went to the site and got customer service live chat. She assured me that I had signed up, but that she would cancel my membership, and that I would receive a confirmation email, to which I have not received. I called my bank and disputed the debit, and the money was returned to my account, but I don't think it's right that they're allowed to continue robbing people and getting by with it.

I applied for a loan, I was denied then I had 31.98 taken from my account. I got on line with these people on live chat and they told me what it was for and then they said it would not happen again. I ask Kim the lady that I talk to if she would refund my money because I did not sign anything electronically or authorize this, she would never answer me, I ask her: Kim, are you still there, no reply ever again.

This company took $31.98 out of my checking account last night unlawfully. I'm going to the police department.