iDVD Shop Reviews
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James
July 20, 2009
Terrible experience
I recently ordered a box set of Nash Bridges off the website www.idvdshop.com. I paid £81 for this on my credit card. When the box set arrived, all 30 DVDs were copies, with stickers stuck on. They were not individually packaged in separate DVD cases, as I was expecting. All the DVD's are scratched and are in what looks like two video cassette cases (volume 1 and 2), which each disc numbered 1 - 30 in a plastic wallet inside them.
The website says it has a 100% money back guarantee. I have emailed the website and filled in an enquiry form asking for a full refund. I got an automated response from the website saying someone would be in contact within 24 - 48 hours. This was on Friday (12/06/09). I have contacted them again, and have still had no response.
There is no address on the website, nor a phone number. Just the web enquiry form.
Since then i have done some digging and found the registrant of the website, whose address is in the Seychelles! I emailed this guy, only to be told if i wasn't happy - claim back through your credit card.
Do not order of this website!
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mattie123
July 20, 2009
Horrible customer service
Placed order and never received a confirmation. Tried e-mailing the company since there's no phone number listed and never heard back. Tried again with no response. Called credit card company and they had a number for me. When I called the company, the man who answered was rude and short and said his computer was running slow and he'd call me back. After an hour, I called back to see if he ever got that confirmation for me. He said if I haven't called you then I don't have anything. I said you don't have to be rude and he said, "Mam, you need to go outside and cool down. I was not rude at all. Then I said, "excuse me and he said, "Bitch, I'm cancelling your order." This was the worst service I've ever experienced. I'm still upset about the way I was treated. The tone of his voice from the time he answered the phone was that I was a nuisance and was bothering him. Their website states that they strive to have great customer service and there was nothing great about the way I was treated.
Would never do business with this company again.
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Nataly
July 18, 2009
Scam and cheating
I recently ordered a box set of Nash Bridges off the website www.idvdshop.com. I paid £81 for this on my credit card. When the box set arrived, all 30 DVDs were copies, with stickers stuck on. They were not individually packaged in separate DVD cases, as I was expecting. All the DVD's are scratched and are in what looks like two video cassette cases (volume 1 and 2), which each disc numbered 1 - 30 in a plastic wallet inside them.
The website says it has a 100% money back guarantee. I have emailed the website and filled in an enquiry form asking for a full refund. I got an automated response from the website saying someone would be in contact within 24 - 48 hours. This was on Friday (12/06/09). I have contacted them again, and have still had no response.
There is no address on the website, nor a phone number. Just the web enquiry form.
Since then i have done some digging and found the registrant of the website, whose address is in the Seychelles! I emailed this guy, only to be told if i wasn't happy - claim back through your credit card.
Do not order of this website!
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