Dear Sir,

We have purchased a Senorita DX 5.5 Kg Washing Machine-Sr.No 09011iw030316 from alka auto associates, Muzaffarnagar, Uttar Pradesh, India.

Its Bill Book No-14 Sl.No.684 Dated 19.09.09.

Customer code: 2013138

We have faced following problems from the date of installation.

1. Transit bolts found damaged and was reported to the dealer but the service engineer said nothing to worry about it.

2. Machine was commissioned and after a week, balancing weight arrangement was broken and later reported to service engineerand customer care.

3.Service engineer replaced the wash tub with new balancing weight.

4.On 20Th january, 2010, ceramic collar in the door arrangement was broken and later reported to IFB customer care.

5. Engineer replaced the damaged parts on 23rd january 2010 and till date trial run and operation not shown to us by your service engineer.

6. Over telephone he told us to operate the machine but machine is continously malfunctioning with noise and abnormal vibration and not completing its cycle.

As we both spouses are working we are in great trouble in washing the clothes in winter season.moreover we are unhappy to inform you that we are not satisfied with the quality of the product, service and reliability of the machine.

It is unbelievable that the machine is out of order within 3 Months from the date of purchase.

We request you to kindly replace the faulty washing machine with a new machine immediately.


Regards

P.THIRUGNANASAMPATH
GENERAL MANAGER-POWERPLANT
BINDAL PAPERS LIMITED
8TH KM BHOPA ROAD
MUZAFFARNAGAR-251001
M-09837069875
E-MAIL id: [email protected]