This is with reference to complaint 3583867 raised in the month of end October 2009. My washing machine developed a snag in the month of October (when my machine was under warranty), I raised a complaint and one of your service executives came and fixed the problem saying everything else was OK with the machine, 2 weeks down the line, the machine stopped working with the same fault (when the machine was not under warranty), when we registered the complaint again, an executive who attended said that we had to change the Front load and front ring. I raised this as a complaint then querying how come this was not identified when the machine failed with the same problem two weeks ago, he was not able to give me a satisfactory response. There were some discussions on who will be bearing the cost of replacing the spare parts. I have tried in vain to gain the attention of your service executives for numerous days after this incident. After being completely frustrated with service, I decided to call up the customer care (??) executives again requesting them to first attend the problem with me paying for the spare parts (This happend in December 2009) but Alas! This too has fallen on dead ears!! I have been calling up without fail to Saravanan (ph no: 9710444212), I am told he is the supervisor and he has not yet resolved the problem. I have bene given the reason of delay is the out of stock of one of the spare parts!! How can this be the case? Do you really care for your customers??? I have been kept waiting for 4 months, spent numerous time and money on useless calls to your customer care executives (Saravanan) and everytime I am been given false and fake promises of the problem being resolved within a weeks time, but to no avail. The last conversation I had with him was on 27 Feb 2010, when he promised to sort everything out by 12 March 2010, but I haven't heard from him since then.

We chose IFB because you were the leader in the brand of washing machines, I am now made to think that this was the biggest mistake from my side. Don't you manufacture spare parts? Are you planning to closedown?? Is the company bankrupt? I have advised all of my friends and relatives to keep away from IFB products, because the service is pathetic and any complaints always fall on deaf ears. Is there anyway out?