MY SON DWEEPANT BAKSHI PLACED AN ORDER FROM MICHIGAN ON IFB GLOBAL THRU FABMAIL.COM FOR SUPPLYING TO ME MICROWAVE OVEN MODEL MWO-25SC2 FOR RS 10437 UNDER TRADE SCHEME MWO.THE OVEN WAS SUPPLIED BY IFBGLOBAL'S LOCAL FRANCHISEE AT LUCKNOW INDIA, [ EMAID ID [email protected]], VIDE, INVOICE NO RETAIL INV/63/08-09 DATED 15 MAY 2008.
No official for installing n giving demonstration was sent by the local Branch Manager or Franchisee owner along with the piece which was brought on a hand driven cart from aplace 15 to 20 kilometers from my residence in Northern most corner of Lucknow. There was no packing done at all. There was no padding at the base or on sides and the cart travelled on the road FULL OF POTHOLES and broken patches.Itwas put by an illiterat carrier who collected a fat tip for bringing the gift. Since we r 73 year old couple and no demonstration was given, we waitedfor our son to come for his marriage on 13th october 2008. The moment he put the plug on there was noise and sparking n the oven became dysfunctional.After the marriage was over we tried to locate IFB sev cetre from the Tel Directory but no cluewas avlbl.after exhhaustive search i tht of internet n lodged the complaint on internet.After 6 WEEKS Ia mechanic came. When he opened i found that it was a damaged old discarded piece andimmdtly told him to replace it. He did some repair n for a few minute it appeared wrkg.?He went but i commented on poor services n supply of adefectv piece.Thereafter after a few days when we tried to use it again there was a loud noise andsparking.
I m afraid ur local franchisee has misused the mode of internet for executing the order n Fabmail.com and ebay with whom they hav agreement hav failed to ensure supply of a new workable piece.
THE CEO MR G DAS GUPTA BE DIRECTED BY THE GERMAN HEADQUARTERS OF IFBGLOBAL TO REPLACE DEFECTIVE PIECE BY A NEW PIECE FORTHWITH ANDWHILE SUPPLYING FRESH PC ENSURE TO SEND AN ENGR TO GIVE DEMONSTRATION.
I SHALL DEEM ITA GREAT FAVOUR.

V.P.BAKSHI L-1/240, PRIYADARSHINI, SECTOR 'B' SITAPUR ROAD LUCKNOW 226020 INDIA TEL NO 0522/2758950C3298