My complaint pertains to IFB Elite fully automatic washing machine bought in August 2006. Last year the washing machine was under Annual maintenance contract (AMC).


In May 2009, I faced a problem “Water would not drain out completely from machine after the washing cycle and some foul smell like wires burning came from the machine”.


As we registered a complaint with IFB, a technician came to check but declared that the machine was in perfect shape. His verdict was – no repairs needed, just keep using the machine. AMC was valid at that time. HOwever now IFB states that repairs were needed at that time.


So we kept using the machine with water not draining by itself – as told by IFB technician. Over the period the washing quality came down badly. Suspecting that there could be some fault with the machine (despite IFB’s verdict that machine was perfectly fine), I registered a fresh complaint for the same problem in April and May 2010.


The machine is not under AMC currently and IFB wants us to pay for the repair charges.


We assert that it is IFB’s negligence that they did not identify the problem when complaint was registered last year. If they did not carry out the repair work under AMC last year, then they should do it now – free of charge.

IFB accepts that the machine needed repairs in May 2009 itself but are not ready to own up the responsibility and get the machine repaired on their account now.

Kindly find attached all the emails with correspondence with IFB attached here.

Help us by highlighting the matter. This is unfair for the company to shrug responsibility for their negligence even if its an year old matter. We paid for AMC but what was the use of getting the repair work done from company when they provide such negligent services and do not even bother to own up their mistakes and make them good.

As a consumer, we would highly appreciate your help in this matter. Its time when we moved against unscrupulous companies collectively and ensured that they do not cheat the consumer any further.


Thanking you.

Yours sincerely,
Anjali Kapur
9810556264