Dear Sirs,
Ref: IFB Neptune dish washer invoice No: CHE NO SCH/4455/06-07 DATED 16-11-06
With reference to our previous emails dated ------, We have made several complaints right from the beginning (3rd month) of the purchase that the dishwasher is not functioning properly. Every time we requested the Chennai manager to either replace with new one or take back the machine as our machine had some factory faults which is causing these problems right from beginning,
We made several complaints (see below) and several calls to the following manager’s responsible persons on different dates:-
Mr. Guru moorthy (9884653175)
Mr.Madavan(9941016306)
Mr.Ravi (9382147070)
Mr.Arun udaychand(9344011775)
Mr. Vetri(25511001)
Mr.Ravi gaesh(9382312108)
Mr.Guna(9941013800)
Complaint no Date
2988061 2/5/09`
2944532 20/4/09
2717626 12/2/09
1765116 11/5/08
1657179 27/3/08
1200960 27/9/07
1172476 14/9/07
1142158 1/9/07
1088683 9/8/07
804932 16/3/07
We are missing few of the complaints numbers and dates
Every time they come change /repair / tune up blames the either water supply or current causes and give us the guarantee that next time there will not be any problems but it is only time matter
once your technician Mr Ashok/satish broken on & off switchboard due to rough handling on16/2/09 in front of us and now machine just starts but become stand still without function and not taking water? Each time either they blame the water supply or the current
Kindly note instead of easing the kitchen job since the purchase of dishwasher we suffered monetarily, physically &mentally. Kindly look for into this matter seriously and oblige. Waiting for reply.
regards
Dr zafrullah

----- Original Message ----
From: P.MOHAMMED ZAFRULLAH <[email protected]>
To: [email protected]
Sent: Friday, 8 May, 2009 11:36:01 AM
Subject: no response toemails ! needs ur attention

IInd email

Dear Sirs,

Ref: IFB Neptune dish washer invoice No: CHE NO SCH/4455/06-07 DATED 16-11-06
With reference to our previous emails dated ------, We have made several complaints right from the beginning (3rd month) of the purchase that the dishwasher is not functioning properly. Every time we requested the Chennai manager to either replace with new one or take back the machine as our machine had some factory faults which is causing these problems right from beginning,
We made several complaints (see below) and several calls to the following manager’s responsible persons on different dates:-

Mr. Guru moorthy (9884653175)
Mr.Madavan(9941016306)
Mr.Ravi (9382147070)
Mr.Arun udaychand(9344011775)
Mr. Vetri(25511001)
Mr.Ravi gaesh(9382312108)
Mr.Guna(9941013800)

Complaint no Date
2988061 2/5/09`
2944532 20/4/09
2717626 12/2/09
1765116 11/5/08
1657179 27/3/08
1200960 27/9/07
1172476 14/9/07
1142158 1/9/07
1088683 9/8/07
804932 16/3/07

We are missing few of the complaints numbers and dates
Every time they come change /repair / tune up blames the either water supply or current causes and give us the guarantee that next time there will not be any problems but it is only time matter

once your technician Mr Ashok/satish broken on & off switchboard due to rough handling on16/2/09 in front of us and now machine just starts but become stand still without function and not taking water? Each time either they blame the water supply or the current or

Kindly note instead of easing the kitchen job since the purchase of dishwasher we suffered monetarily, physically &mentally. Kindly look for into this matter seriously and oblige. Waiting for reply.
regards
Dr zafrullah
From:
P.MOHAMMED ZAFRULLAH <[email protected]>
To:
IFb industries limited,
No: 37, New No: 6, Arcot road vadapalani, Chennai-600026
Ph: 30288516, 30288513
Email: [email protected]
[email protected] {Branch service manager}

Subject: reply with full explanation! / Received your first letter dt 24-7-09
Sirs,
with ref to our complaints No: 17-10-08,

Received your first reg with A /d letter dated 24-7-09 on 27-0709, after a long duration of about 28 months and you have shown your interest only on our complaints No: 2988061 dated 2nd may 2009 i.e after a gap of solid nearly 3 months stating that since we are not prepared to pay your charges and as the warranty period expires on 16-11-2008

the issue of
Touched to our issues / problems since we purchased the dish washer from nungambakam
Replied to all our doubts and

Thanks for replying to our so any letters and emails’
1111111111111
From:
P.MOHAMMED ZAFRULLAH <[email protected]>
To:
IFb industries limited,
No: 37, New No: 6, Arcot road vadapalani, Chennai-600026
Ph: 30288516, 30288513
Email: [email protected]
[email protected] {Branch service manager}

Subject: reply with full explanation! / Received your first letter dt 24-7-09
Sirs,
with ref to our complaints No: 17-10-08,
Received your first reg with A /d letter dated 24-7-09 on 27-0709, after a long duration of about 28 months and you have shown your interest only on our complaints No: 2988061 dated 2nd may 2009 i.e after a gap of solid nearly 3 months stating that since we are not prepared to pay your charges and as the warranty period expires on 16-11-2008 the issue of Touched to our issues / problems since we purchased the dish washer from nungambakam
Replied to all our doubts and Thanks for replying to our so any letters and emails’
222222222222222222222
From, 12-2-09
Mrs Kowser Parveen, Wo MD. Zafrullah
No 27 V.V. Koil street
Chennai- 600006
To,
IFB Industries Ltd
No 14 Taratolla Road, Kolkata – 700088
Ref- invoice No: CHE NO SCH /4455/06-07 dated 16.11.2006
Sir,
This is with respect to your IFB Dishwasher DW NEPTUNE purchased on 16-Nov-2006, I would like to bring to your notice that we are not satisfied with the dishwasher and service provided by your affiliate in Chennai in spite of so many complaints we had given. Please refer below for the complaints list.
The following are the defect we have noticed in our dishwasher and made complaints.
1) Electric shock while running.
2) Water leak (the water completely flows out while running)
3) Often break down (Please refer to complaints below) Complaints List
S No Date Complaint Number Complaints
1 16/03/07 804932 Stopped working
2 9/8/07 1088683 Stopped working and water leak out.
3 1/9/07 1142158 Water leakage from dish washer
4 1/9/07 1142158 Water leakage and electric shock
5 14/9/07 1172476 Water leakage and shock
6 27/9/07 1200960 Water leakage
7 27/3/08 1658179 Shock
8 23/4/08 169274 Water leakage
9 3/5/08 1739609 Water leakage
10 11/5/08 1765116 shock

The Chennai manager promised he will replace us the machine which is still under warranty if we had any further complaints, we had complaints after that date and we are yet to get replacement under guarantee. May we request you look into this matter seriously and either replace it with new dish washer or return the money and oblige.Thanking you, you’re truly, Kowser parveen
Copy to:
IFB INDUSTRIES LTD
4E GEE GEE MINAR
NO.23 COLLEGE ROAD, CHENNAI.