Hi,
I have bought an IFB Senator Front Loading in JUNE 2008 from Standard Radios, Sadar Bazar, Jalandhar Cantt and since day one, the machine has been giving problems. Following are the two major problems we are facing:-
1. In each and every round, the machine is tearing one or two clothes. This happens every time when the clothes are put in.
2. Another issue that we are facing with the machine is that every time, small clothes like socks, handkerchief, vests etc get stuck in the machine. The mechanic from the company then visits and pull the cloth out of the machine.

We have raised several complaints since June 2008 till date, but there has been no permanent solution provided. We have also escalated this issue to the managers concerned many times, but still there has been no permanent solution provided. Everytime we raise a complaint in this regard, the mechanic that comes to our home gives a solution that we should not put small clothes for washing in the machine and there is NO other solution to this issue. Now this is really not at all an acceptable answer. We are dealing with the world leader and not an ordinary washing machine, where they dont have a simple mechanism of avoiding this to happen time and again. We have invested a big amount to buy an IFB when the same capacity machines are available at a much cheaper rates, but since its an IFB, we showed faith in the brand name, but I have only one thing to say in this. I AM UTTERLY DISAPPOINTED WITH THE SOLUTION PROVIDED TILL DATE.

Please find enclosed the tickets raised as well as the managers contacted:

Date Ticket number
5th March 2009 2792847
24th Apr 2009 2959207
19th June 2009 3159169
2nd June 2009 3097119
May 2009 3003933
Managers contacted - Hemant Arora (09356361400) and Sanjeev Mehra (09216165120).

There have been several reminders and requests raised till date and now would request an intervention by some senior person in the company who can look into this issue and provide us with a permanent solution.
Just FYI - We have also purchased an extended warranty till Jun 2012.

Kindly look into the matter with utmost importance and at top priority.

Regards,
Param - 09811777184