I ordered a dress from IGIGI at http://www.igigi.com/. When It arrived I discovered that the size was wrong. I sent it back promptly following their return instructions.

A week later I called them to ask about my refund. They told me they didn't receive the package and it takes at least two weeks for them to process the refund. So, I waited TWO more weeks, and when I saw no refund applied I called again. Again, they told me they have no record of my package. I then went to the post office I used to sent the dress back, and they printed out for me their tracking report that showed that the package was delivered.

They say they cannot find my package, and I am waiting for my refund.