IHOP

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Category: Lifestyle

Contact Information
170-19 hillside ave , Jamaica, New York, United States

Phone number: 17185234561

IHOP Reviews

March 24, 2007

Wrong food, poor management

My friend and i went to ihop on houston tx, located @ greens road and highway 45. We experienced the worst service from poor waiters, we had to wait for our meals more than 30 minutes and when we got our meals, the food was wrong, we complained to the "manager" a night manager named larry, he did not apologize for the inconvenience, or even offer a discount ( which was not required from us ) but at least something like ' im sorry for the inconvenience or just something like that.

It is sad that this huge company has individuals working there that have no clue on what guest service is, he was rude and sarcastic, of course, he does not have a clue on what his "job'' is, but we will just have to survive with this kind of people, i just dont think i will go back to this restaurant, while this person is 'trying to' manage, because he is not capable to do it, thank you.

January 13, 2007

Coupons in the local paper is a rip off!

In the beginning of Jan 7 I have found a bunch of coupons for IHOP restaurant “Buy One Breakfast get one free” in our local newspaper. On 1/13/07, my husband and I decided to go to IHOP for a breakfast since we had the coupons and it seemed like a good deal. It is clearly stated in the coupon, to show it before ordering, and we did it. In response server said that we have to show it at the end when we pay. After having a breakfast my husband went to pay a bill to the cashier, and was rudely suggested to come back to the table and pay to the server. We asked server to take our money and a coupon, 3 minutes later she came back saying that they do not accept those coupons. This IHOP and other once in our neighborhood are NOT participating restaurants.

How disappointing I was, why would you even considering printing the coupons in a local newspaper, and then do that to people. Why if you have such unpleasant customer service people working there, who cannot even smile and say simple Good Morning, just to print a list of those participating restaurants, right there in newspaper, so we will not go and embarrass ourselves and bother your managers with explanations. At least we could had started our morning differently. Now we have to always find a list of participating restaurants before we go.