We bought a book case from Ikea for a kids room.
We assembled it halfway & then realized that it will be too big for a small room. We had not even open all the pegs & the screws. Everything was in its original packing. Two day later we went to return it to the store.
First it was a two mile long return line. Finally after standing there for 1 hour we got our chance to speak to the customer service rep. He was the rudest person we ever met. His eyes scanned every single shelf for 20 mins & then in the end he pointed to a less than 1mm spot on the shelf where the paint was chipped. He said the book shelf can't be returned. We never even opened it to assemble & it was among the last shelves.
Bottom line, after talking to the rudest of the people including the managers & wasting 3 hours of our time, we were told that the item couldn't be returned.
On top of that they literally, opened every single pack & threw it in the corner for us to pack & take it home. They didn't even have the decency to put it together if not in the original packing then at least something we could carry home.
Bottom line, Ikea is good to shop for stuff which does not require assembly. Because once you open it there is no way they can return it easily. I think they have been schooled to make the return process as difficult & pain sticking as possible so that the customer takes the stuff back out of sheer frustration.
Ikea your return policy sucks !!!